Student Administration Assistant

2 weeks ago

Sunderland, United Kingdom University of Sunderland Full time

To provide clerical and administrative support for key activities within the student
administration of Sunderland Online provision including admissions service to
applicants leading to the enrolment, invoicing and record maintenance of these
students.

To deliver excellent service provision and support colleagues with continuous
improvement, placing the student experience at the heart of what we do

**Key Responsibilities**
**and Accountabilities**:

- Assist in the effective operation of the University’s admissions and records

function for Sunderland Online and all related processes and procedures
including holding individual responsibility for designated areas.
- Liaison with external and internal bodies to report and resolve issues relating to

the student record, e.g., HEP central Student Administration, SLC etc.
- Support with the effective coordination, planning and organisation of the

applicant/student record.
- Contribute towards the continuous development of processes and procedures

within the Sunderland Online team.
- Take responsibility for effective day to day processing in a specified area on a

rotating basis, for example: audits,archiving, yearly documents production..
- Effectively work with large volumes of data to achieve business objectives

enrolment.
- Be a central and team source of expertise and advice on Sunderland Online

admissions regarding fairness, transparency and non-standard qualifications;
and to share and embed good practice.
- Be a central and team source of expertise and advice on Sunderland Online

record maintenance and enrolment, working accurately and efficiently to
guidelines and timelines.
- Assisting colleagues with the generation, auditing and amendments of student

records, including auditing, monitoring and correction of data.
- Assisting colleagues to ensure effective operations in a specified area, for

applicants/students are cleared by the team within a specified time.
- Liaising with colleagues in Technical Services and Academic Registry to ensure
- Assisting in identifying and notifying third parties of any updates to students’

status i.e, Student loans reporting duties, as determined by external bodies and
within agreed timeframe.
- Attend meetings and conferences with external agencies (SLC, OfS, HEP, DfE

etc.) as appropriate - assess the impact of new knowledge, and cascade and
disseminate as appropriate.
- Liaise with external bodies to report and resolve issues relating to the acceptance

of an applicant to the University (SLC, OfS,, HEP, DfE etc.)
- Liaise with services across the University, including Student Administration, to

ensure that Sunderland Online processes and records are aligned to University
standards.
- Operate within the framework of institutional imperatives including risk mitigation,

legislative/statutory requirements including maintenance of data.
- Work collaboratively with others and support stakeholders both internal and

external, including Faculties, Services and HEP, to deliver the Sunderland Online
provision.
- To undertake other duties, as may be determined from time to time by managers,

which are consistent with the general nature and grade of the job.

**Special**
**Circumstances**:

- In response to the needs of the University, work during some days in University

Closure Periods.

University of Sunderland

**Role Profile**

Part 2

**Part 2A: Essential and Desirable Criteria**

**Essential**

**Qualifications and Professional Memberships:
- Educated to GCSE standard or equivalent qualification; or substantial relevant

experience/ expertise.
**Knowledge and Experience:
- Demonstrable experience of SITS or other database systems.
- Appropriate breadth of relevant experience in a busy office environment.
- Proficient use of standard desktop packages and communication tools.

and fairly.

**Desirable**

**Qualifications and Professional Memberships**:

- A levels or equivalent qualification.

**Knowledge and Experience:
- Experience of working in an HE context.

**Part 2B: Key Competencies**

**Competencies are**
**assessed at the**
**interview/selection**
**testing stage
**Communication**

**Oral and Written**

The role holder is required to, understand and convey straightforward information in
a clear and accurate manner and the role holder is required to, understand and
convey information which needs careful explanation or interpretation to help others
understand, taking into account what to communicate and how best to convey the
information to others.

**Service Delivery**

The role holder is required to deal with internal or external contacts who ask for
service or require information; create a positive image of the organisation by being
responsive and prompt in responding to requests and referring the user to the right
person if necessary; deliver service that is usually initiated by the customer, and
typically involves routine tasks with set standards or procedures and it is an important
requirement to d

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