Timetabling and Student Engagement Assistant

2 weeks ago

Sunderland, United Kingdom University of Sunderland Full time

Proactively plan and deliver the academic timetables for a range of undergraduate
and post-graduate on-campus programmes.

Deliver a customer-focused, agile and professional administrative service to benefit
students and other stakeholders and positively contribute to institutional reputation.

**Key Responsibilities**
**and Accountabilities**:
**Main Duties**:
- Gather and analyse information from faculties about timetabling needs for
- on-campus sessions, examinations and induction- Liaise with academics and Academic Registry colleagues to ensure that
- requirements are accurately captured- Input data into the timetabling software (CMIS), flag conflicts, propose
- solutions and negotiate with, or inform, academic colleagues as required- Produce reports as requested in the area of timetabling, room utilisation
- and student engagement- Deliver training on systems use to colleagues across the university
- Respond and monitor student, staff and external enquiries on a daily basis
- Address process issues and escalate more complex problems to the Lead
- Co-ordinator- Proactively identify opportunities for consistent approaches and processes.

Suggest improvements and participate in the implementation across the
team to drive and maintain a "one process" approach for all
- Proactively and regularly monitor data to ensure its integrity and accuracy

(e.g. clash reports). Responsible for suggesting ideas for improvements
- Actively and positively participate in any improvement activity. Work with

peers and to implement plans successfully
- Establish a network across peers, faculties and services to ensure

implications for others in the bigger picture have been considered to enable
accurate administration or minor changes
- Identify own training needs in collaboration with other peers and suggest

ideas and areas of opportunity for technical and behavioural development.
Actively participate in the successful delivery of the plan each year across

the Academic Registry. Provide advice, guidance and share knowledge
with less experienced team members on a day to day basis.
- Undertake cover duties to support the team in annual leave and busy

periods. Any other duties within the scope and general nature of the grade
which may be required.
**Lead**:

- Show pride and passion in what they do. Engage others in the shared

vision. Challenge negativity, value difference, diversity and inclusion and
ensures fairness and opportunity for all
- Praise the achievements of others to promote positivity in the team

**Contribute to Culture**
- Role model a culture in and beyond the Service which promotes high

professional standards, efficiency, being agile
**Communicate and Influence**:

- Adapt style to overcome challenging or difficult conversations and to
- influence a positive outcome- Role model a culture of open and inclusive communication. Adapt style to

influence stakeholders and communicate effectively with stakeholders to
build successful relationships and outcomes

**Make Effective Decisions**:

- Use evidence and knowledge to support accurate decisions and advice.

Carefully consider alternative options, implications and risks of decisions.
Appropriately assess when to make the decision and when to defer or
consult

**Work Together**:

- Work collaboratively with other peers to develop a consistent and joined up
- professional offering- Role model a culture of working together to form effective working

relationships and partnerships both internally and externally
**Develop self and others**
- Role model a culture of continuous self-development; proactively acquire

new knowledge and skills as appropriate relevant to driving the service
forward. Take accountability for own learning
- Create a positive culture of knowledge sharing and confidence by positively

responding to development opportunities
***

**Change and Improve**:

- Play a positive and active role in changes- Actively contribute to a culture of continuous improvement; review and

suggest improvements which improve the student and stakeholder
experience

**See the Big Picture**:

- Understand how their role fits with and supports organisational objectives.

Recognise the wider priorities and ensures work is in the interest of both***
**Deliver at Pace**
- Role model a culture of the delivery of timely and quality results with focus

and drive consistent with all functions
***
**Special**
**Circumstances**:
Flexibility in relation to working arrangements is essential. Occasional out of hours
working will be required as the role holder will be expected to work additional hours
at peak times of the year. Annual leave may be restricted at certain times of the
year.

This post will be for 24 months.

**Part 2A: Essential and Desirable Criteria**

**_Essential_**
**Qualifications and Professional Memberships**:

- Educated to A Level or NVQ Level 4 or equivalent.
- Educated to GCSE level (including English and Maths at Grade 4 or above or

equivalent) or e

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