Current jobs related to Complaints Investigator - London - Service Care

  • Complaints Investigator

    4 months ago

    London, United Kingdom Financial Conduct Authority Full time

    Complaints Investigator **Salary**: National ranging from £40,600 to £45,000 and London from £44,900 to £48,000 - Are you interested in a role where you can help the FCA identify, assess, and report risks that threaten the FCA's ability to deliver its statutory objectives?_ The team/ department Risk & Compliance Oversight Division is responsible...

  • Complaints Investigator

    3 months ago

    London, United Kingdom A2Dominion Housing Group Ltd. Full time

    **Complaints Investigator** **Location: Ealing - Hybrid working** **Salary: £32,978-35,000** **Contract: 9-months FTC, Full time, 35 hours per week** **About us** We’re a UK housing association committed to a new vision - providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide...

  • Complaints Investigator

    3 months ago

    London, United Kingdom A2Dominion Housing Group Ltd. Full time

    **Complaints Investigator** **Location: Ealing - Hybrid working** **Salary: £31,097-33,000** **Contract: 12 month FTC, Full time, 35 hours per week** **About us** A2Dominion is a residential property group with a social purpose to improve people’s lives. While we take a commercial approach to housebuilding, we reinvest all our profits into building more...

  • Complaints Investigator

    4 months ago

    London, United Kingdom A2Dominion Housing Group Ltd. Full time

    **Complaints Investigator** **Location: Ealing - Hybrid working** **Salary: £32,978 - £34,714** **Contract: 12 months FTC, Full time, 35 hours per week** **About us** A2Dominion is a residential property group with a social purpose to improve people’s lives. While we take a commercial approach to housebuilding, we reinvest all our profits into...

  • Lead Investigator

    5 months ago

    London, United Kingdom Financial Conduct Authority Full time

    The Role The Risk and Compliance Oversight Division (R&CO) performs the second line of defence function in the FCA. R&CO helps the FCA identify, assess, and report risks that threaten the FCA's ability to deliver its statutory objectives. The Division is responsible for: - Defining and owning the FCA Risk Management Framework; - Providing ongoing guidance...

  • Lead Complaints Investigator

    3 months ago

    London, United Kingdom Financial Conduct Authority Full time

    Lead Complaints Investigator **Salary**: National - ranging from £57,600 to £71,900 per annum and London - ranging from £63,300 to £79,100 per annum. Are you interested in leading a small team working in the Complaints Department dealing with high profile and complex complaints? The team/ department We have an exciting opportunity for a talented Lead...

  • Patient Complaints Investigator

    3 months ago

    London, United Kingdom Imperial College Healthcare NHS Trust Full time

    Imperial College Healthcare Trust is one of the largest NHS Trusts in the UK with a budget of £920m and a workforce of 9,500 staff delivering clinical services across five major sites in North West London. The Trust is co-constituent of the Imperial College Academic Health Science Centre (AHSC). It has a worldwide reputation for its clinical, research and...

  • Repairs Complaints Investigator

    4 months ago

    London, United Kingdom A2Dominion Housing Group Ltd. Full time

    **Repairs Complaints Investigator** **Location: Ealing Office base - 3 days per week in the office** **Salary: £33,000-35,000** **Contract: Permanent, Full time, 37.5 hours per week** **About us** We’re a UK housing association committed to a new vision - providing homes people love to live in. With over 38,000 homes in management across London and...

  • Complaints and Fraud Investigator

    2 months ago

    London, United Kingdom Carmoola Full time

    IntroCarmoola is a rapidly growing fintech car finance lender. Following a successful launch and further funding rounds, we are now scaling our compliance team and have an amazing opportunity for someone to elevate our complaints and fraud work to the next level.We are a fully automated, direct-to-consumer car finance lender, having raised over £140M and...

  • Complaints Investigator

    3 months ago

    London, United Kingdom A2Dominion Housing Group Ltd. Full time

    **Complaints Investigator** **Location: Ealing - Hybrid working** **Salary: £31,097-33,000** **Contract: 12 month FTC, Full time, 35 hours per week** **About us** A2Dominion is a residential property group with a social purpose to improve people’s lives. While we take a commercial approach to housebuilding, we reinvest all our profits into building more...

  • Complaints and Fraud Investigator

    3 weeks ago

    London, United Kingdom Carmoola Full time

    Join the Revolution in Fintech Car FinanceCarmoola is a trailblazing fintech car finance lender, and we’re growing faster than ever. After a highly successful launch and securing over £140M in funding, we’re expanding our compliance team. This is your chance to elevate our complaints and fraud operations to the next level, in a company backed by...

  • Service Complaints Caseworker

    2 weeks ago

    London, Greater London, United Kingdom Ministry of Defence Full time

    Job SummaryThe Ministry of Defence is seeking a highly skilled Service Complaints Caseworker to join our team at Navy Command Headquarters. As a key member of our People and Training Directorate, you will play a critical role in investigating and resolving Service Complaints in accordance with the Service Complaints Ombudsman for the Armed Forces (SCOAF)...

  • Service Complaints Caseworker

    2 weeks ago

    London, Greater London, United Kingdom Ministry of Defence Full time

    Job SummaryThe Ministry of Defence is seeking a highly skilled Service Complaints Caseworker to join our team at Navy Command Headquarters. As a key member of our People and Training Directorate, you will play a critical role in investigating and resolving Service Complaints in accordance with the Service Complaints Ombudsman for the Armed Forces (SCOAF)...

  • Patient Complaints Investigator

    3 months ago

    London, United Kingdom Imperial College Healthcare NHS Trust Full time

    Imperial College Healthcare Trust is one of the largest NHS Trusts in the UK with a budget of £920m and a workforce of 9,500 staff delivering clinical services across five major sites in North West London. The Trust is co-constituent of the Imperial College Academic Health Science Centre (AHSC). It has a worldwide reputation for its clinical, research and...

  • Complaints and Fraud Investigator

    2 weeks ago

    London, Greater London, United Kingdom Carmoola Group Full time

    About Carmoola GroupCarmoola Group is a rapidly growing fintech company specializing in car finance lending. With a successful launch and further funding rounds, we are now scaling our compliance team and seeking an exceptional Complaints and Fraud Investigator to elevate our complaints and fraud work to the next level.Our MissionWe are a fully automated,...

  • Complaints and Fraud Investigator

    2 weeks ago

    London, Greater London, United Kingdom Carmoola Group Full time

    About Carmoola GroupCarmoola Group is a rapidly growing fintech company specializing in car finance lending. With a successful launch and further funding rounds, we are now scaling our compliance team and seeking an exceptional Complaints and Fraud Investigator to elevate our complaints and fraud work to the next level.Our MissionWe are a fully automated,...

  • Complaints Investigator

    3 months ago

    London, United Kingdom AmTrust International Full time

    AmTrust is a global insurance provider offering risk-management solutions and business underwriting tailored to the unique needs of each client. AmTrust International underwrites over $2.5bn of gross written premiums and employs more than 1500 people in 14 countries. We are now looking for a Complaints Investigator to join our team on a 6 month fixed term...

  • Complaints Review Officer

    2 weeks ago

    London, Greater London, United Kingdom Carrington Blake Recruitment Full time

    Job DescriptionCarrington Blake Recruitment is seeking a highly skilled Complaints Review Officer to join our team. As a key member of our organization, you will be responsible for investigating Stage 2 complaints and providing expert advice to the public, elected members, and council officers.Key Responsibilities:Complaints Investigation and Resolution:...

  • Complaints Resolution Officer

    3 weeks ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Complaints Resolution OfficerWe are seeking a highly skilled Complaints Resolution Officer to join our team at CRA GROUP LIMITED. As a key member of our organization, you will play a vital role in ensuring residents receive a fair and thorough review of their complaints.Key Responsibilities:Investigate and respond to complex complaints, including Stage 2...

  • Investigator

    4 months ago

    London, United Kingdom Ministry of Justice Full time

    Salary 1 - £37,174 - £40,403 Number of jobs available 1 - 4 Detail of reserve list 1 - 12 Months Region 1 - London City/Town 1 - London Building/Site 1 - 10 SOUTH COLONNADE LONDON, E14 4PU Grade 1 - HEO Organisation Grade for MoJ 1 - HEO Post Type 1 - Permanent Working Pattern 1 - Full Time, Part Time, Flexible Working Role Type 1 -...

Complaints Investigator

4 months ago

London, United Kingdom Service Care Full time

**Job title - **Complaints Investigator
**Location -**London W5 5TL
**Contract - **Temp Ongoing
**Hours** - 35 Hours Hybrid role

**The Role Summary**
Our client is looking for a Complaints Investigator to be responsible for investigating and resolving all stages of complaints in a fair and impartial manner.

**Your key duties within the role will include**:

- Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer.
- Demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage.
- Acknowledge and resolve complaints by project managing high quality responses.
- Take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress.
- Ensure complaints are responded to in a timely and customer friendly way considering the needs of the individual residents.
- Solve complex open and ongoing complaints.
- Prepare comprehensive papers for stage 2 reviews using a pro-active approach, attending and organising case conferences when necessary and providing expert guidance around the complaint details to aid swift resolution.
- Provide high level written responses in line with the understanding of a regulatory approach to complaint handling.

**Key requirements**
- Experience of handling complaints within a regulatory environment.
- Experience of administering a complaints or similar complex process.
- Excellent Customer Service.
- Excellent written and verbal communication.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.