Current jobs related to Complaints and Fraud Investigator - London, Greater London - Carmoola Group

  • Senior Fraud Investigator

    1 week ago

    London, Greater London, United Kingdom NHS Counter Fraud Authority Full time

    About the RoleThe NHS Counter Fraud Authority is seeking an experienced investigator to provide advice, support, and guidance on counter fraud investigative activity. The successful candidate will have demonstrable experience of successful fraud investigation and of practical application of the Criminal Prosecutions & Investigations Act 1996.Main...

  • Principal Investigative Lawyer

    1 week ago

    London, Greater London, United Kingdom Serious Fraud Office (UK) Full time

    About the RoleWe are seeking a highly skilled Principal Investigative Lawyer to join our team at the Serious Fraud Office (UK). As a key member of our investigative team, you will be responsible for leading complex investigations and providing expert legal advice to support our mission to investigate and prosecute serious fraud.Key Responsibilities:Drafting...

  • Senior Fraud Investigator

    2 weeks ago

    London, Greater London, United Kingdom NHS Full time

    Job SummaryThe NHS Counter Fraud Authority is seeking a highly skilled and experienced professional to lead the investigation of serious fraud, bribery, and corruption affecting the NHS in England. As the Head of Counter Fraud Operations, you will be responsible for managing the National Investigation Service fraud investigation teams, financial...

  • Senior Fraud Investigator

    2 weeks ago

    London, Greater London, United Kingdom NHS Full time

    Job DescriptionWe are seeking a highly skilled and experienced professional to lead our counter fraud efforts as the Head of Counter Fraud Operations. The successful candidate will be responsible for managing the National Investigation Service fraud investigation teams, financial investigation resource, and the Digital Forensics Unit.The ideal candidate will...

  • Senior Fraud Hub Enforcement Officer

    2 weeks ago

    London, Greater London, United Kingdom NHS Counter Fraud Authority Full time

    About the RoleThe NHS Counter Fraud Authority is seeking an experienced investigator to provide advice, support, and guidance on counter fraud investigative activity to the NHS Counter Fraud community. The successful candidate will have demonstrable experience of successful fraud investigation and of practical application of the Criminal Prosecutions &...

  • Senior Fraud Investigator

    2 weeks ago

    London, Greater London, United Kingdom NHS Full time

    About the RoleWe are seeking a highly experienced and ambitious fraud expert to lead the investigation of serious fraud, bribery, and corruption against NHS funds. As the Head of Operations and Engagement, you will be responsible for driving the strategic direction and organisational aims of NHS CFA, providing leadership in the delivery of Counter-Fraud...

  • Senior Fraud Hub Enforcement Officer

    7 days ago

    London, Greater London, United Kingdom NHS Counter Fraud Authority Full time

    About the RoleThe NHS Counter Fraud Authority is seeking an experienced investigator to provide advice, support, and guidance on counter fraud investigative activity to the NHS Counter Fraud community.The successful candidate will have demonstrable experience of successful fraud investigation and of practical application of the Criminal Prosecutions &...

  • Principal Investigative Lawyer

    2 weeks ago

    London, Greater London, United Kingdom Serious Fraud Office (UK) Full time

    About the RoleWe are seeking a highly skilled and experienced Principal Investigative Lawyer to join our team at the Serious Fraud Office (UK). As a key member of our investigations team, you will play a critical role in leading complex investigations and delivering high-quality outcomes.Key ResponsibilitiesLead investigations into serious fraud cases,...

  • Principal Investigative Lawyer

    2 weeks ago

    London, Greater London, United Kingdom Serious Fraud Office (UK) Full time

    About the RoleWe are seeking a highly skilled and experienced Principal Investigative Lawyer to join our team at the Serious Fraud Office (UK). As a key member of our investigations team, you will play a critical role in leading complex investigations and delivering high-quality outcomes.Key ResponsibilitiesLead investigations into serious fraud cases,...

  • Financial Fraud Investigator

    2 weeks ago

    London, Greater London, United Kingdom Diamond Blaque HR Solutions Full time

    Job Title: Financial Fraud InvestigatorAbout the Role:We are seeking an experienced Financial Fraud Investigator to join our team within the Housing Benefit and Financial Assessment structure. As a key member of our Counter Fraud team, you will assist in reviewing our existing and potential new caseload of supported (exempt) accommodation tenants and...

  • Senior Fraud Investigator

    2 weeks ago

    London, Greater London, United Kingdom Adecco UK Limited Full time

    Job Title: Senior Fraud InvestigatorWe are seeking a highly skilled and experienced Senior Fraud Investigator to join our team at Adecco UK Limited. As a Senior Fraud Investigator, you will play a crucial role in investigating complex fraud cases and working closely with prosecutors and principal investigators.Key Responsibilities:Conduct thorough...

  • Senior Fraud Hub Enforcement Officer

    1 month ago

    London, Greater London, United Kingdom NHS Counter Fraud Authority Full time

    About the RoleWe are seeking an experienced investigator to join our team at the NHS Counter Fraud Authority. As a Senior Fraud Hub Enforcement Officer, you will provide advice, support, and guidance on counter fraud investigative activity to our community.Key ResponsibilitiesReview investigations led by Local Counter Fraud Specialists and offer counter...

  • Senior Fraud Hub Enforcement Officer

    1 month ago

    London, Greater London, United Kingdom NHS Counter Fraud Authority Full time

    About the RoleWe are seeking an experienced investigator to join our team at the NHS Counter Fraud Authority. As a Senior Fraud Hub Enforcement Officer, you will provide advice, support, and guidance on counter fraud investigative activity to our community.Key ResponsibilitiesReview investigations led by Local Counter Fraud Specialists and offer counter...

  • Senior Fraud Hub Enforcement Officer

    2 months ago

    London, Greater London, United Kingdom NHS Counter Fraud Authority Full time

    About the RoleWe are seeking an experienced investigator to join our team at the NHS Counter Fraud Authority. As a Senior Fraud Hub Enforcement Officer, you will play a critical role in providing advice, support, and guidance on counter fraud investigative activity for the counter fraud community.Key ResponsibilitiesReviewing investigations led by Local...

  • Senior Fraud Hub Enforcement Officer

    2 months ago

    London, Greater London, United Kingdom NHS Counter Fraud Authority Full time

    About the RoleWe are seeking an experienced investigator to join our team at the NHS Counter Fraud Authority. As a Senior Fraud Hub Enforcement Officer, you will play a critical role in providing advice, support, and guidance on counter fraud investigative activity for the counter fraud community.Key ResponsibilitiesReviewing investigations led by Local...

  • Anti-Fraud Investigator

    2 weeks ago

    London, Greater London, United Kingdom Greenwich Council Full time

    The Royal Borough of Greenwich is seeking a skilled and motivated Anti-Fraud Investigator to join its Internal Audit and Anti-Fraud team.We require an experienced investigator with a background in fraud prevention and a strong analytical approach to their work. The ideal candidate will have a relevant qualification, such as the Accredited Counter Fraud...

  • Anti-Fraud Investigator

    2 weeks ago

    London, Greater London, United Kingdom Greenwich Council Full time

    The Royal Borough of Greenwich is seeking a skilled and motivated Anti-Fraud Investigator to join its Internal Audit and Anti-Fraud team.We require an experienced investigator with a background in investigation work, who is enthusiastic, forward-thinking, and driven to make a difference.The ideal candidate will have practical experience of planning and...

  • Digital Fraud Investigator

    1 month ago

    London, Greater London, United Kingdom Stripe Full time

    About StripeStripe is a leading financial infrastructure platform that enables businesses to accept payments, grow their revenue, and accelerate new opportunities.The RoleWe are seeking an experienced fraud analyst to join our industry-leading global fraud operations team. As a Digital Fraud Investigator, you will conduct complex data analysis to identify...

  • Digital Fraud Investigator

    1 month ago

    London, Greater London, United Kingdom Stripe Full time

    About StripeStripe is a leading financial infrastructure platform that enables businesses to accept payments, grow their revenue, and accelerate new opportunities.The RoleWe are seeking an experienced fraud analyst to join our industry-leading global fraud operations team. As a Digital Fraud Investigator, you will conduct complex data analysis to identify...

  • Digital Fraud Investigator

    1 month ago

    London, Greater London, United Kingdom Stripe Full time

    About StripeStripe is a leading financial infrastructure platform that enables businesses to accept payments, grow their revenue, and accelerate new opportunities.The RoleWe are seeking an experienced fraud investigator to join our Risk Operations team. As a key member of our global fraud operations team, you will be responsible for conducting complex data...

Complaints and Fraud Investigator

2 months ago

London, Greater London, United Kingdom Carmoola Group Full time

About Carmoola Group

Carmoola Group is a rapidly growing fintech company specializing in car finance lending. With a successful launch and further funding rounds, we are now scaling our compliance team and seeking an exceptional Complaints and Fraud Investigator to elevate our complaints and fraud work to the next level.

Our Mission

We are a fully automated, direct-to-consumer car finance lender, having raised over £140M and backed by world-leading investors. Our mission is to provide fair and transparent complaint outcomes, meet regulatory requirements, and protect our customers from fraudulent activities.

Your Role in Our Mission

We are looking for a diligent Complaints and Fraud Investigator to join our team, reporting directly to the Head of Risk and Compliance. You will play a critical role in ensuring that our customers receive fair and transparent complaint outcomes, we meet our regulatory requirements, and Carmoola Group is protected from fraudulent activities.

Responsibilities

  • Investigate all complaints received by Carmoola Group, with a particular focus on complaints relating to vehicle issues, applying the FCA's complaint handling rules and relevant legislation such as the Consumer Rights Act.
  • Use your judgement to determine whether a vehicle issue exists and meets the threshold for vehicle repair or rejection, organising independent inspections where required.
  • Identify areas to improve the customer experience, either enhancing the customer support training and knowledge base, or feeding any product-related issues back to the engineering or product team.
  • Conduct root cause analysis of complaints to ensure customers are receiving good outcomes where these can be controlled by Carmoola Group.
  • Complete robust fraud investigations when an applicant is flagged by CIFAS.
  • Design, build and enhance dashboards to improve oversight of complaints and fraud.
  • Produce fraud reports for the senior leadership team and contribute to wider compliance reporting.
  • Evaluate independent vehicle inspection reports to determine whether issues are likely to have been present at the point of purchase.
  • Engage with third parties such as dealerships when required in order to reach amicable resolutions to complaints.
  • Build out further automation around fraud identification within the application flow.
  • Establish processes for supporting vulnerable customers who have been victims of fraud.
  • Report incidents to the National Fraud Database when sufficient evidence is available.

Requirements

  • Strong sense of initiative
  • Experience in a compliance, complaints or investigative role
  • Some familiarity with complaints and FCA handling rules

Nice to Haves

  • Experience of the motor trade
  • Detailed knowledge of the Consumer Rights Act and/or Sale of Goods Act.
  • Familiarity using and navigating the National Fraud Database
  • Experience conducting fraud investigations
  • Experience with tools such as JIRA and Zendesk

What We Offer

  • £40k-£50k salary
  • Hybrid working, 1 day per week in our London office
  • Opportunity to take ownership over Carmoola Group's fraud controls
  • Great working environment