Client Support Adviser

3 weeks ago

Gloucester, United Kingdom Assured Futures Full time

Working for Assured Futures couldn’t be better. With our recent office move to Gloucester Business Park our new site offers a fresh modern space with fantastic facilities on the doorstep, easily accessed by public transport and with plenty of on-site car parking available too. We offer flexibility in hours and location with the option to work from home 3 days per week. When you are working from the office, you can take advantage of our wellbeing events and options which are regularly ran from the office and have included flu vaccination clinics, outdoor Pilates, back and posture assessments along with free healthy snacks. like to socialise?? We run regular funded social activities along with our annual Summer and Christmas events.

Here at Assured Futures, we take pride in offering an unrivalled service to our clients and partners. We continue to grow and having recently taken on a new contract creating several opportunities available across the business including our highly regarded and client focused Client Support Team.

**Benefits of a Client Support Adviser**

**Basic Salary of up to £21,500 per annum**

**Paid qualifications and an automatic £1,000 gross annual salary increase when you have completed your Cert CII Qualification**
- Clear career progression structure
- Pension scheme
- Death in Service Life Insurance
- Subsidised Private Medical Insurance
- Option to work 3 days from home a week
- 23 days holiday, rising to 25 with service (plus public holidays)
- Increased maternity/paternity pay with service
- Regular paid social events are enjoyed here, as well as discounted gym membership, retail discounts scheme and child care vouchers.
- Perk Box - High Street Savings, Discounted Memberships and Freebies.
- Health Assured - Employee Assistance Programme
- Annual Wellbeing Schedule - On-site Health Checks, Reflexology and Dietician

**Requirements of a Client Support Adviser**
- Clear Communication skills
- Friendly and professional attitude
- Problem-Solving Skills
- Empathy
- Product/Service Knowledge
- Strong Time Management
- Attention to detail

**Responsibilities of a Client Support Adviser**
- Accurately submit the information onto systems
- Respond to queries from both clients and insurers in a pro-active manner
- React and act to overcome any issues that occur that may prevent the policy for going on risk, working with the Advised Sales Team to support this client through any necessary changes required
- Champion and drive a strong culture of compliance and regulatory principles such as Treating Customers Fairly (TCF)
- Take responsibility for own personal development in terms of understanding the business, regulation, and the insurance industry, acting in accordance with current regulatory procedures, keeping up to date with any changes and sharing this knowledge with colleagues
- As an employee you are required to be aware of the Assured Futures data protection policy and in particular your obligation to keep all data safe. The policy requires you as an employee to comply with the provisions of the Assured Futures data protection policy and for you to ask for clarification on any point that is not understood
- Any other reasonable tasks and functions that the business deem necessary.

**Full Time Working Hours
- 39 hours per week**

10-6pm with a 30 minute break X1 (7.5)

8:45-5pm with a 45 minute break X3 (7.5)

11-8pm with a 1 hour break X1 (8)

1 in 4 Saturdays 10-2pm (average of an extra hour per week)
- We take the security of your data very seriously. To see how your data is processed please read our Privacy Policy for job applicants on our website_

**Job Types**: Full-time, Permanent

**Salary**: Up to £21,500.00 per year

**Benefits**:

- Childcare
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Wellness programme
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Work Location: Hybrid remote in Gloucester, GL3 4ZP

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