**FIS Adviser**:

- Date: 30 Aug 2023- Job Location: GloucesterThis is a Gloucestershire County Council job.
- Job Title: FIS Adviser
- Job Location: Shire Hall, Block 4, 4th Floor
- Salary: £30,825 - £33,945 per annum
- Hours per Week: 37.00
- Contract Type: Fixed Term
- Duration: One year
- Closing Date: 21/04/2024
- Job Requisition Number: 6683
- This post is not open to job share

We are currently recruiting for a Family Information Service Adviser to join our Early Help Triage Team on a fixed term contract until the 31st March 2025.

**Our vision**

**Right child, right support, right time, every time**

Working together to support families and communities to give every child the best chance of a happy and rewarding life, especially those who need more help.

For those looking for a future in public service and Children’s Social Care in particular, Gloucestershire offers a myriad of opportunities to start or develop your career, supported by a phenomenal Social Work Academy offer, a developing systemic practice methodology, an ambitious leadership team and an award-winning workforce.

Children’s Services are improving. Our latest Ofsted inspection (February 2022) identified that:

- ‘Significant progress has been made in many areas of Gloucestershire’s children’s servicessignificant financial investment and the backing of political leaders, has led to _improved services that are now more effective in meeting the needs of children and families’._

**Reward and support**

For all your hard work. You will receive the following:

- flexible and agile working opportunities
- 25.5 days annual leave rising to 30.5 days after 5 years continuous service
- option to purchase 10 days of additional leave per year (pro rata for part-time staff)
- family friendly policies and benefits to help support you and your family
- supportive and positive working environment with regular, robust supervision
- Local Government Pension Scheme (LGPS)
- access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
- an in-house Occupational Health service
- employee discount scheme
- cycle to work scheme
- links to employee networks such as Prism (LGBT+) and the Young Employees Network
- career development and qualification opportunities
- access to our Social Work Academy

**About the role**

Your role within the Early Help team is to provide first class, customer focussed service; supporting families and practitioners across Gloucestershire to access comprehensive information, advice and guidance about children and young people’s services. The role is involved in a fast-developing frontline service within MASH, offering Early Help to families. The position will involve communicating with various agencies and family members, gathering information to support requests for service by ensuring the most appropriate response is provided, and enabling families to thrive.

**About you**

You must have excellent communication skills and be able to process and record information accurately onto numerous IT systems to support service delivery within a busy fast paced team.

As well as your experience supporting children and families you will need:

- a full driving licence and willingness to drive
- good standard of numeracy and literacy
- NVQ level 3 qualification in Advice or Guidance or equivalent or relevant experience and willingness to improve knowledge base.
- good working knowledge of Microsoft Office packages, particularly Word and Outlook
- competence in accessing information from the internet DBS clearance
- **How to apply**

Interviews are currently anticipated to be held on the 29th April 2024.

**Additional Information**

To access the Job Profile for this role, please follow the link below:

- Family Information Service Adviser Role Profile

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.