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Customer Service Agent

3 months ago


London, United Kingdom ALPHA MARKETING GROUP LTD Full time

**Responsibilities**:

- Assist customers with product information, order placement, and issue resolution
- Process orders accurately and efficiently while ensuring customer satisfaction
- Utilize data entry skills to update customer information in the system
- Identify opportunities for upselling products or services to enhance the customer experience
- Collaborate with team members to improve overall customer service delivery
- Maintain a high level of phone etiquette and communication skills at all times

**Experience**:

- Previous experience in customer service or a related field is preferred
- Proficiency in data entry and ability to analyze customer needs effectively
- Strong communication skills with the ability to interact with customers from diverse backgrounds
- Experience in upselling products or services is beneficial

Join our team as a Customer Service Agent and be part of a supportive work environment where your contributions are valued. Grow your career with us today and make a difference in our customers' experience.

Pay: From £24,458.00 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time
- Transport links

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: In person

Application deadline: 07/07/2024