Technical Helpline Advisor

7 months ago


Gloucester, United Kingdom Baxter Williams Full time

**Technical Helpline Advisor**

**Location**: Gloucestershire

**About**:
Due to continued growth and success, our client is seeking a knowledgeable Technical Helpline Advisor, with a background in plumbing or heating, to join their thriving team.

**About the Role**:

- Respond to customer inquiries, providing prompt and accurate technical assistance.
- Offer expert advice on product selection, installation, maintenance, and repairs, ensuring compliance with industry standards and regulations.
- Keep up-to-date with the latest plumbing and heating industry trends, products, and technical advancements to provide relevant and accurate information
- Provide excellent customer service, acting as an ambassador and representative for the business.
- Previous experience working in the plumbing or heating industry is essential.
- Strong customer service skills with a passion for assisting others and a friendly, approachable demeanor.
- Excellent verbal and written communication skills, capable of explaining technical concepts clearly to individuals with varying levels of expertise.
- Familiarity with industry regulations, codes, and standards.
- Full clean UK driving license.

**What’s on offer**:

- Up to £30k basic salary
- 28 days holiday + bank holiday
- Christmas Shutdown
- Free on-site parking
- Pension
- Discounted gym membership



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