Technical Support Advisor
1 week ago
This is a brand-new exciting opportunity to work for one of the UK’s fastest growing IT companies. Our client has a successful track record in providing the marketplace with innovative solutions, services and award-winning products. Hybrid available, 3 daysoffice & 2 days work from home.
**Responsibilities**:
- Taking ownership of support requests ensuring they are resolved to the customers’ satisfaction.
- Quickly identify problems that need to be escalated to the next level of support.
- Creating a record of each customer problem and administer the process.
- Educating the customer where possible, to reduce their need to contact support.
- Promote and provide support for new products.
- Maintain an up to date knowledge of our products, technologies and their competitors.
- Escalation of issues to senior technical teams where appropriate.
- Excellent customer service skills.
- Excellent written and verbal communication skills.
- A desire to exceed customer expectations.
- The ability to communicate complex, sometimes technical ideas clearly.
- Self-motivated and enjoy working in a busy, customer focused team environment.
- Passion for a career within the IT industry.
**Hours**: 40 hours per week on a shift basis (covering the hours of 7am to midnight) 5 out of 7 days per week. Hybrid available, 3 days office & 2 days WFH.
**Salary**: £24,200 (this is made up of a basic salary of £22,000 plus 10% very achievable bonus) - There will also be the opportunity to earn commission on products sold + 27 days annual leave + bank holidays, Contributory pension scheme, Privatehealthcare & life assurance, Employee assistance programmes, Cycle scheme, Free parking, Free soft drinks, fruit and coffee.
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