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Technical Support Advisor

2 months ago

Gloucester, United Kingdom Brite Recruitment Full time

**TECHNICAL SUPPORT ADVISOR**

**£24,200**

**GLOUCESTER**

This role is full time, shifted between 7.30am and 5.30pm, Monday to Sunday.

**BENEFITS**

The company offers 27 days holiday + bank holidays, contributary pension scheme, free parking within a 5minute walk of the office, private healthcare and life assurance, cycle to work scheme, free fruit and drinks whilst in the office and ongoing training for progression. Additionally, the role offers a competitive salary, a lucrative bonus scheme and an uncapped earning potential.

**RESPONSIBILITIES**

As a **Technical Support Advisor **your responsibilities will include:

- Answering customer queries in a friendly and positive manner, across a range of platforms
- Resolving customer queries quickly and efficiently, escalating them when appropriate
- Upselling products based on customers’ needs
- To promote, educate and provide support with new products
- Maintain an up-to-date knowledge of products, hosting technologies and competitors
- Working to targets to achieve SLA’s

**REQUIRED SKILLS & EXPERIENCE**

As a **Technical Support Advisor, **you need:

- Experience in a call centre and/or customer service environment
- Excellent communication skills, both written and verbal
- A confident and enthusiastic personality
- Strong problem-solving skills, and experience with difficult customers
- Some experience or an interest within IT sector is desirable but not essential
- Ability and motivation to work and learn in a fast-paced environment

**NEXT STEPS**

Why wait? Don’t miss out

INDBR

**Job Types**: Full-time, Permanent

**Salary**: Up to £24,200.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Gloucester: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have experience in a call centre and/or customer service environment?
- Do you have a working knowledge of Windows and/or Linux server operating systems?
- Do you have the ability and motivation to work and learn in a fast-paced environment?

Work Location: One location