Uc Support Consultant

2 weeks ago


London, United Kingdom Nasstar Full time

**WE’RE RECRUITING**

We’re on the lookout for a** **UC Support Consultant to be a dedicated support for a key global financial client of ours.

**Location**: Onsite in Central London and after an initial training period, this will become hybrid

**Salary**:Competitive Base + Benefits

**Job Type**:Permanent, Full-time

**Hours**: 40h per week, Monday to Friday

An opportunity has arisen to join us as an L3 UC Support Consultant to work on BAU and key projects. You will manage and resolve complex incidents and problems. As well as support with transitioning our client from Skype for Business to MS Teams.

Remaining professional, you will be fully integrated into the client's IT team, supporting thousands of users across the globe and taking the lead on problem management issues, whilst providing advice and guidance to the rest of the team.

You will have experience with Verba recording systems, S4B and MS Teams. As you will be dealing with a range of people at different levels, strong customer management skills are paramount too.

**Responsibilities**:

- Being the authoritative voice on technical decisions and being able to present to internal and external stakeholders.
- Methodically work through issues that impact the UC stack and present findings to a wider audience.
- Understand the root cause of an issue and communicating this to third party and customers.
- Suggest technical improvements to monitoring to ensure that system availability is increased.

**What we are looking for**:

- Strong understanding and background of designing and supporting complex Skype for Business infrastructure in a large corporate environment.
- Advanced highly technical skillset specifically in Microsoft Skype for Business and SBC/gateways.
- Microsoft Windows Server, Active Directory and supporting services.
- Administration and maintenance of Session Border Controllers such as Acme Packets, Ribbon/Sonus & AudioCodes.
- PowerShell administration and scripting.
- SQL Server administration and maintenance.
- Architecture and design experience of Skype for Business hybrid and resource forest deployments, Team Direct Routing, O365, MIM/FIM and 3rd party products such as Verba Call Recording, Anywhere365 & SphereShield.
- An independent, self-starter capable of managing their own workload.
- Highly organised and able to multi-task effectively.
- Preference for Certifications such as: Ribbon Core Support Class, Core Implementation Class, Verba accreditation, EICC accreditation, Azure Administrator Associate, Azure Solutions Architect Expert, M365: Teams Voice Engineer Expert

**What you can expect from us**:
At Nasstar, we know the importance of looking after our employees - after all, it’s the team that underpins our business

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation.


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