IT Support Support Consultant

2 weeks ago


London, United Kingdom Jas Gujral Full time

IT Support Consultant
As an IT Consultant, your primary responsibility is to deliver excellent IT support to end-users while ensuring that projects are designed and implemented in accordance with business requirements.
You will also be responsible for introducing new technologies, promoting RPA services, and training customers to improve their IT/DX literacy.
Provide a range of IT services for our customer
Promoting MS Office365, RPA services and new technology to our customer by verifying each technology
IT Partners/Vendors Management related to those projects
Activities related to customer’s IT/DX Literacy improvement (Planning internal IT seminar, Reviewing materials)
Liaison with our HQ team and end users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT/DX support and projects.
IT Consultant
UX/DX support and RPA services

Respond to general IT/DX related requests collaborating with other team members
Understand a customer’s IT/DX needs and clarify customer’s system and DX requirements
Collaborate with customers to identify the scope of a project, timelines, and resources
Provide day-to-day management of projects by leading the planning and implementation of projects during the project lifecycle
Assist in testing including UAT and validating Proof-Of-Concepts
Provide support services for system maintenance collaborating with other team members
Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
Communicate and coordinate with the users/stakeholders in each office (in English/Japanese)

Strong experience and knowledge of M365 application, especially SharePoint Online and MS Teams
IT Vendors or Partners management experiences (IT Vendors control and negotiation skills)
Customer support / user support experiences
Preferred experience with Japanese companies
Preferred experience with UX and DX (Digital Transformation) technical projects
Preferred technical proficiency in UiPath RPA, SAP ERP, MS Excel Macro/VBA, MS Access (desired but not required)
Proficient in English & Japanese language skills (Reading/Writing/Speaking)
User facing support skills
Must have 5+ years IT experience in a corporate environment



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