Medical Administrator/receptionist

3 weeks ago


NewarkonTrent, United Kingdom Long Bennington Medical Centre Full time

We are a busy dispensing GP Practice looking for a Administrator/Receptionist to join our existing team. The environment is fast paced and can be challenging but if this appeals to you, and you are looking for a longer term career with the potential to develop and learn new skills then read on.

**The following are the core responsibilities of the administrator/receptionist**. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

- Extracting the required data from clinical correspondence and Read Coding data onto SystmOne
- Processing of EDT’s (Electronic Discharge Transmissions)
- Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
- Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
- Maintenance of registration links and handling of associated queries
- Initiation of 30 days patient deductions
- Maintenance of pathology reports
- Processing of out of hours reports
- Processing of incoming/outgoing records, ensuring new patient records are received electronically and imported onto the clinical system
- Monitoring patient call and recall systems for Disease Management where necessary
- Maintain effective security of data all times
- Support the team in the effective use of searches, audits and recalls
- Provide guidance in trouble shooting when requested
- Act as a liaison between the practice and manage all fault reporting
- Configure searches and interpret data for audit purposes
- Summarising of patient Lloyd George notes onto SystemOne clinical record
- Initiate data quality improvement projects
- Collate the required data for reporting purposes
- Code results and upload data as required
- Assist Operations Officer in planning/administration of the annual Influenza vaccination campaign
- Processing of temporary resident forms
- Maintaining and monitoring the practice appointment system
- Process in-person, telephone, and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Signpost patients to the correct service
- Use AccuRx system to retrieve and assign patients’ online appointment requests
- Process incoming and outgoing mail including use of Webpost
- Initiating contact with and responding to, requests from patients, team members and external agencies

**Secondary Responsibilities**
- Partake in audit as directed by the Contracts & Compliance Officer
- Support administrative and reception staff, providing cover during staff absences
- Complete opening and closing procedures in accordance with the duty rota
- Assist in the administration and coding of safeguarding documentation ensuring timescales are met as well as assist with queries regarding safeguarding matters.
- Work alongside the Safeguarding Leads and provide administrative support for quarterly safeguarding meetings, undertaking necessary research prior to meetings as well as minute taking.
- Assist in the preparation for Enhanced Services reporting (both manual and via CQRS)
- Assist in the administration of the Frailty register working closely with the Care Co-ordinator
- Assist in the administration/monitoring of QOF
- Assist in the administration/monitoring of the Learning Disabilities Enhanced Service
- Assist in the administration/monitoring of the Carers register
- Assist in the administration/monitoring of the Dementia/MCI register
- Assist in the administration/monitoring of the patient information system Envisage
- Maintenance and submission of Friends and Family Test data

Work remotely
- No

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 30-37.5 per week

**Salary**: From £9.50 per hour

**Benefits**:

- On-site parking

Schedule:

- Day shift

COVID-19 considerations:
All visitors to the Practice are required to wear a face covering (unless medically exempt). All visitors are requested to complete a lateral flow test before presenting at the Practice.

Ability to commute/relocate:

- Newark-on-Trent NG23 5FR: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Medical Receptionist: 1 year (preferred)
- Administrative: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: One location

Application deadline: 31/01/2023


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