Patient Care Administrator
6 months ago
Main duties and responsibilities Reception desk duties Ensure each patient/visitor to the practice always receives a high-level of customer care/service Ensure that the patient journey is to a high standard, and any queries are dealt with effectively and in an empathetic manner Monitor the flow of patients into the consulting and treatment rooms. Ensure that patients without appointments, but who need to be seen on the day, are dealt with in a logical and non-disruptive manner. Provide support to all clinical staff as and when required ensuring that communication with patients is always maintained Respond to all queries and requests for assistance from patients and other visitors, including assisting patients to complete the relevant NHS forms Action any admin tasks and requests in an efficient and effective Ensure that requests for prescriptions are actioned where possible within one working day. Follow Practice procedures for opening and closing of all sites Ensure total familiarity with all the appointment systems including the regular and incidental variations.
Book appointments and recalls. Call Handling Duties Provide a high level of service when covering the phones and ensure patients are signposted appropriately Answer phones in a timely manner and ensure they are dealt with in an effective way Ensure the practice guidance for identifying patients and greeting patients when they call the practice is always followed Manage all telephone and home visit requests as per the practice process ensuring that all patient contact information is up to date. Participate in 121 meeting to review the quality of calls through call recordings and reflect on any improvements if required Carry out any other reasonably delegated duties considered appropriate to the post Communication and relationships Liaise with members of the Practice, other NHS organisations and outside agencies. Communicate sensitively and effectively with others, using active listening and adapting communication style and method as necessary to meet their needs, participating in meetings as required.
Team working Understand own role and scope in the practice. Work as an effective and responsible team member, supporting colleagues in a flexible and approachable manner. Organisation/Quality Ensure that any data entered into the computer is done accurately. Understand and follow the requirements of confidentiality (including General Data Protection Regulation - GDPR) and the Freedom of Information Act and refer on any queries as appropriate.
Participate in quality improvement initiatives, including Significant Event Analysis and PAIRS. Support the aims and objectives of the Practice and contribute to the on-going development of the Practice as required. Follow Practice policies, including Health and Safety, Security and Confidentiality. Practice development and clinical governance Participate in primary healthcare team meetings when required.
Provide data, as requested, for practice development plans and report. Be aware of practice policies on risk management / incident reporting and health and safety and operate appropriate procedures for minimising risk. Be aware of issues related to own development and be committed to participate in training and education. Please see job description for full duties.
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Patient Support Administrator
1 month ago
Liverpool, United Kingdom CV-Library Full timePosition: Patient Support Administrator Suitable for: Field Technician or Patient Homecare Support Administrator, Hospital Ward Patient Support, GP Administrator, GP Receptionist or Patient Homecare Support Location: A combination of office based (Liverpool), homebased and patient home visits in and around the Cheshire and Merseyside area Salary: up to...
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Patient Support Administrator
1 month ago
Liverpool, United Kingdom Solo Search Ltd Full timePosition: Patient Support AdministratorSuitable for: Field Technician or Patient Homecare Support Administrator, Hospital Ward Patient Support, GP Administrator, GP Receptionist or Patient Homecare SupportLocation: A combination of office based (Liverpool), homebased and patient home visits in and around the Cheshire and Merseyside areaSalary: up to £25,000...
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Patient Care Coordinator
1 week ago
Liverpool, Liverpool, United Kingdom Secure Care UK Full timeSalary and BenefitsA competitive salary of £12.14 per hour, with additional £20 per hour for work at a Mental Health 'place of safety' and for bed watch activities.We offer full training, including Patient Care, Patient Transport, De-Escalation Techniques, Physical Intervention, Handcuff training, and First Aid.
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Administrative Officer-Patient Access
5 days ago
Liverpool, Liverpool, United Kingdom NHS Full timeJob Title: Administrative Officer-Patient AccessAbout UsLiverpool University Hospitals NHS Foundation Trust is a leading healthcare provider in the UK, committed to delivering exceptional patient care. We are seeking an experienced Administrative Officer to join our Patient Access team.Job DescriptionThe successful candidate will be responsible for managing...
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Patient Administration Specialist
5 days ago
Liverpool, Liverpool, United Kingdom Spire Healthcare Full timeRole Summary: We are looking for an experienced Administrator to join our team at Spire Liverpool Hospital. In this role, you will provide administrative support, answer telephone queries, and maintain electronic and manual filing systems.You will work as part of a team to deliver high-quality patient care and ensure the smooth operation of our Allied...
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Secretarial Support for Patient Care
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Patient Care Advisor
1 month ago
Liverpool, United Kingdom The Walton Centre NHS Foundation Trust Full timeJob summary An opportunity has arisen for a Band 3 Patient Care Advisor hours per week (Monday to Friday) within the Patient Access Centre based at The Walton Neurology Centre. The post holder will be responsible for providing a high-quality administrative service booking appointments, registering referrals, recording clinical outcomes and handling...
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Patient Transport Assistant
5 days ago
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Patient Care Advisor
7 months ago
Liverpool, United Kingdom The Walton Centre NHS Foundation Trust Full timeRole summary To provide an excellent customer service to patients, relatives, carers, colleagues and external organisations To work as a member of a flexible team, enabling and supporting patients through the choice pathway to book outpatient service & Emergency appointments according to NHS targets in a knowledgeable and courteous manner. To confidentially...
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Patient Safety Partner
2 weeks ago
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Primary Care Administrator
1 week ago
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Administrative Assistant
7 months ago
Liverpool, United Kingdom Primary Care 24 Full timeDo you have extensive administrative or secretarial experience? Are you looking to work in the healthcare sector with NHS benefits? Primary Care 24 (PC24) are recruiting an Administration Assistant to work within our urgent and community care department. You will work collaboratively with the full Urgent and Community Care leadership team to provide an...
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Care Navigator
7 months ago
Liverpool, United Kingdom Primary Care 24 Full timeDo you have administration and call handling experience? Are you immediately available and able to commit to a 3-month fixed term contract? Primary Care 24 (PC24) are excited to share the position of Care Navigator. As a PC24 Primary Care - Care Navigator you will provide excellent customer service to patients, carers, healthcare professionals and other...
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Patient Transportation Specialist
7 days ago
Liverpool, Liverpool, United Kingdom Secure Care UK Full timeJob SummaryWe are seeking an experienced Mental Health Transport Assistant to join our team at Secure Care UK. In this role, you will be responsible for transporting patients safely and securely, while providing high-quality care and support.Main Responsibilities:Transport patients using company vehiclesProvide emotional support and reassurance to...
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Patient Access Clerk
7 days ago
Liverpool, Liverpool, United Kingdom NHS Full timeAbout the RoleWe are seeking a highly organized and enthusiastic administrative support specialist to join our team at Liverpool University Hospitals NHS Foundation Trust. The successful candidate will be responsible for providing exceptional patient access services, ensuring seamless communication with patients, clinicians, and staff.As a key member of our...
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Care Navigator
6 months ago
Liverpool, United Kingdom Primary Care 24 Full timeDo you have administration and call handling experience? Are you immediately available and local to Litherland Medical Practice, L21 9JN? Primary Care 24 (PC24) are excited to share the position of Care Navigator on a zero hour contract. As a PC24 Primary Care - Care Navigator you will provide excellent customer service to patients, carers, healthcare...
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Patient Care Coordinator
3 weeks ago
Liverpool, Liverpool, United Kingdom Interaction Healthcare Full timeAbout the RoleWe are looking for a dedicated Patient Care Coordinator to support our team at Interaction Healthcare.This is an excellent opportunity for individuals with 6 months of experience working in a clinical environment to join our team and enjoy flexible scheduling options.A competitive salary is offered for this role, which includes regular training...
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Patient Care Coordinator
1 month ago
Liverpool, Liverpool, United Kingdom RealCare+ Limited Full time £12 per hourPatient Care Coordinator Role: We are seeking a dedicated and organized Patient Care Coordinator to join our team in Merseyside, Cheshire, and Wirral. As a Patient Care Coordinator, you will be responsible for coordinating patient care and support services within the NHS Trust environment.Your Key Responsibilities:Personal Support: Provide essential...
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Patient Transport Care Coordinator
3 weeks ago
East Liverpool, Ohio, United Kingdom Spark Medical Full timeJob DescriptionWe are seeking an experienced and compassionate individual to join our team as an Emergency Care Assistant.Responsibilities:Respond to emergencies and non-emergencies, working closely with your crewmate to ensure patients receive high-quality care.Complete relevant paperwork to clinical standards, including patient documentation and other...
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Patient Pathway Co-ordinator
7 months ago
Liverpool, United Kingdom Liverpool Heart & Chest Hospital NHS Foundation Trust Full timeJob overview An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Pathway-co-ordinators at Liverpool Heart and Chest Hospital working under the Surgical Division. As a pathway coordinator you will be responsible for providing a comprehensive, efficient and effective administrative support to the clinical team as well...