Night Auditor
3 weeks ago
**Night Auditor**:
The front face of The Ned, our Front Office team are welcoming, warm creating a true home away from home experience.
Night Auditor is responsible to deliver guests an exceptional experience from check-in through check-out. Ensuring a smooth arrival and providing a memorable experience. Assist the Night Manager in managing the nightly operation of the reception areas. Dealing with guest service requests, taking on night audit tasks and overseeing and work with the other hotel night teams and managing the nightly operation of the reception area.
Technical:
- Overseeing the smooth running of the operations of the reception desk at night and greet our guests upon their return to the hotel
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Maintain a good status awareness of all hotel areas
- Develop the night team and actively coach on customer care skills, department procedures etc.
- Respond to guest enquiries, concerns and complaints as needed
- Ensuring guests’ full satisfaction during their stay
- Ensuring all shift tasks and responsibilities are completed to fully prepare the department for the following day
- Bringing innovative ideas and experiences that enhance our guests stay
- To verify and adjust billing for guests
- To file guest paperwork or documentation respecting GDPR guidelines
- To complete designated cashier and closing reports in Opera and to prepare the adjustment forms needed for finance
- To run credit card authorization report and check for discrepancies and action accordingly.
- To update guests’ details in the system according to the information provided on the Registration Card
Leadership:
- To maintain awareness of undesirable persons on property premises
- To report work related accidents, or other injuries immediately upon occurrence to manager.
- To follow company and department safety and security policies and procedures to ensure a clean, safe and secure environment.
- To identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- To protect the privacy and security of guests and co-workers.
- To maintain confidentiality of proprietary materials and information
- To ensure uniform and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- To protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- To develop and maintain positive and productive working relationships with other employees and departments
**Location**: London
**Division**: Hotel
**Department**: Front Office
**Employment type**: Permanent
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