Auditor (Finance and Financial Risk)

2 weeks ago


London, United Kingdom Marshmallow Full time

Claims Auditor - Credit Hire and Bodily Injury
We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. Since we started, we've helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most.
We believe that our future is helping these people by learning about their experiences, and building our company around their needs. We're always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer's needs, and never pass blame when things go wrong. That's why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. We're so excited for all of the challenges up ahead, and we need more people to help us tackle them The Quality Assurance (QA) team's mission for 2024 is to create an efficient and scalable QA function reviewing key areas of the business to ensure our Operations teams deliver an excellent customer experience and remain compliant to protect the company.
The team was formed in late 2021 and is expanding - we're currently a team of eight (four focusing on our Claims teams) and we are now looking for a Motor Claims QA specialist to further support our third party Claims teams.
This is a new role with the opportunity to be involved in an exciting period of growth at Marshmallow, and you can help to shape and determine the future success of the QA team.
Reviewing our third party Claims teams (Credit Hire, Bodily Injury, TPD & Recoveries) and scoring them against various criteria using our scorecards within Klaus (QA tool)
Reviewing work completed by our third-party Claims teams ensuring that our processes are adhered to.
Reviewing action taken by our Claims Handlers including indemnity, liability assessment, reserving, file management, negotiation, payments and subrogation.
Providing motivational and developmental feedback with individuals, coaches and leads to ensure teams are delivering an excellent Claims experience and meeting operational standards
Maintaining the feedback mechanism with subject matter experts (SMEs) in Claims and other teams to ensure processes are efficient, accurate and compliant
Facilitating process and performance improvement opportunities to support operational excellence
Developing and maintaining quality standards and QA processes
Analysing data and identifying trends to understand opportunities for improvement
Sharing QA insights and creating monthly management information (MI) providing clear actions to improve performance and compliance.
This role will be predominantly focused on internal claims, but may involve auditing some our external claims partners, and other Operational teams, too.
Previous experience of working in a third-party motor Claims environment (1 year +)
Essential - Experience and knowledge of dealing with Credit Hire and/or Bodily Injury Claims
Nice to have - Previous experience auditing or working within a QA and/or regulated environment
Familiarity with FCA regulations and the importance of QA in monitoring our accordance with these
Strong communication skills and experience in building reports and presentations
Attention to detail and analytical capabilities to identify performance trends and improvement opportunities
Problem-solving and proactively developing meaningful strategies to improve the quality of support
Confident of your own beliefs and expertise, and prepared to be heard in a way that positively influences others and drives improved performance
Flexible working - Spend two days a month with your team in our collaborative London office
Competitive bonus scheme - designed to reward and recognise high performance
Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Whether that's subscriptions, night classes (puppy yoga, anyone?), Sabbatical Leave - Get a 4-week fully paid sabbatical after being with us for 4 years
Work From Anywhere - 4 weeks work from anywhere to use, with no need to come to the office
Mental wellbeing support - Access therapy and mental health sessions through
Learning and development - Personal budgets for books and training courses to help you grow in your role. Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches
Medical cash plan - To help you with the costs of dental, optical and physio (plus more)
Tech scheme - Get the latest tech for less
33 days holiday, pension, cycle to work scheme, monthly team socials and company-wide socials every month
A video screen with someone in our Talent Acquisition Team (30 mins)
To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. Feel free to ask our Talent Acquisition team if you have any questions about this
At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. Recruitment privacy policy
Our Recruitment privacy notice explains how we process and handle your personal data.



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