Quality Technologist

4 weeks ago

London, United Kingdom Pearson Full time

About Pearson: Pearson is a prominent global education and publishing company with a rich history dating back to its founding in 1844. Specializing in educational products and services, Pearson operates in over 70 countries, serving students, educators, and professionals worldwide. The company offers a wide array of educational resources, including textbooks, digital learning tools, online courses, and assessment services. The responsibility for the maintenance of these third party certifications lies with the Business Improvement and Regulation division, part of the Qualification and Assessment Services division led by Pearson’s responsible officer, who reports directly to the Managing Director for School Assessment and Qualifications.
The Audit and Quality department supports the awarding body function of the business, responsible for ensuring that processes are driven by continual improvement, meet the needs of our customers, achieve our business goals and comply with Pearson and regulatory requirements, in line with our business certifications. We help maintain this through delivery of an annual audit programme and the implementation of our Quality and Information Security management systems and various business improvement initiatives to support this.
The Audit team consists of a Lead Auditor, Auditors and Senior Auditors who are responsible for carrying out audits across the qualifications business.

Support the Audit and Quality team in ensuring compliance with internal procedures, regulatory requirements and external business standards.
Be responsible for ensuring that processes are, fit for purpose, driven by continual improvement, meet the needs of our customers, achieve our business goals, comply with Pearson policies, regulatory requirements, and our ISO certifications.
Support the Business Certifications Manager to deliver improvement projects, including those identified by audits or key stakeholders to drive continual improvement
complete all aspects (such as planning, execution, reporting and action management) of audits in accordance with our audit processes
deliver, either solo or in a team, high quality, commercially focussed audits that fulfil business needs/requirements within agreed timescales
support in delivering an integrated audit programme
recommend and promote practical and cost-effective actions for improving the effectiveness of business processes and, providing support and monitoring progress, to ensure the successful completion of action plans
monitor and update team logs to ensure that audits and actions are completed to agreed timescales
communicate effectively, both verbally and in writing with internal and external colleagues, customers and senior managers
provide high quality support on projects, including administrative support
Implementation of the quality and information security management systems, balancing regulations, rules and standards with business needs and priorities
Maintenance of ISO9001 and ISO27001 certifications, as well as auditing to support maintenance of ISO22301 certification
High-quality audit plans that include appropriate audit scopes and objectives, and consider realistic timescales for audit completion
Production of high-quality audit reports that are factually accurate and findings are a true representation of the process audited, ensuring that production of audit reports is within timescales set
Raising audit actions that benefit the business
Actions resulting from audits completed within the agreed completion date where possible.

Strong attention to detail and accuracy in analysis and reporting
Previous experience in quality assurance roles
Proficiency in writing briefings, proposals, reports, or business correspondence
Exceptional organizational and planning abilities
Familiarity with MS Office applications and Lucid Chart
Knowledge and experience in auditing against ISO standards such as ISO9001, ISO27001, ISO22301, or equivalent

Openness to additional training
Innovative and creative approach to tasks
This role is a hybrid role, with potentially some travel to our other sites when required.
Some travel may also be required for external visits to Pearson suppliers, and centres for audits. Occasionally, you may need to stay overnight in order to undertake these.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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