Hotel Night Auditor/receptionist

2 weeks ago


London, United Kingdom St Paul's Hotel Full time

St Paul’s Hotel is a contemporary boutique hotel located in Hammersmith, London. With 37 guest rooms and suites, Our Melody restaurant, an early hour’s whisky bar, cigar garden, private dining, and events area. St Paul’s offers truly unique experience for our guests, a traditional, yet comfortable home away from home ambience.

Our F&B offering, in addition to the hotel’s lounge menu and breakfast selection, includes our Afternoon Tea, cocktails and cigars in our Melody Restaurant, private dining as well as corporate and private events in our Waterhouse Room.

A fantastic opportunity has arisen here at St Paul’s Hotel. We are currently looking to recruit a passionate Receptionist Supervisor.

**The impact you’ll make**

First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

What you’ll do
- Process guest check-ins, assigning rooms and activating room keys
- Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
- Answer, respond to and process all guest calls, messages, questions or concerns
- Give guests information and directions regarding property and local areas of interest
- Process check-outs and resolving any disputed charges
- Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques
- Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
- To have prior experience working with Opera

**What we’re looking for**
- Minimum 1 year Experience in a similar position
- Previous experience with Opera PMS or similar
- Organisation is key to succeed in this position
- A warm, people-oriented demeanour
- A team-first attitude
- Positive outlook and outgoing personality
- Flexibility, problem-solving skills and multi-tasking ability

**Salary**: £25,000 Per Annum

40 hours per week

**Job Types**: Full-time, Permanent

**Salary**: £11.00 per hour

Schedule:

- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- LONDON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: RECNT1



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