Customer Service Officer
1 month ago
To provide a first class professional customer service to residents and customers of London Borough of Hackney as a first point of contact.
To resolve complex technical enquires from visitors in relation to a wide range of housing management and leasehold enquiries including repair notifications, rent and general housing management enquiries.
To possess extensive technical knowledge of a wide range of functions, policies and procedures in order to resolve resident concerns and provide a one stop shop service.
To contribute towards service development plans and support the management in implementation of these plans.
experience within social housing would be great
**Job Types**: Full-time, Temp to perm
Contract length: 8 months
**Salary**: £15.00-£16.00 per hour
**Benefits**:
- Company pension
Ability to commute/relocate:
- Hackney, Greater London: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service (preferred)
- customer service 6 years (required)
- Administrative 6 years (required)
- call centre 6 years (required)
- social housing (preferred)
Work Location: In person
Reference ID: msi951243
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