Call Centre Customer Representative

5 months ago


Nottingham, United Kingdom SHEFFIELD Mind Group Full time

Job Description: Customer Service Representative

As a Call Center Customer Service Representative, you will be responsible for providing exceptional customer service and support to callers. Your primary objective will be to address customer inquiries, resolve issues, and ensure customer satisfaction.

You will handle a high volume of incoming calls, maintain accurate records, and strive to meet or exceed performance metrics set by the organisation. This role requires excellent communication skills, empathy, problem-solving abilities, and a customer-centric mindset.

**Responsibilities**:

- Provide exceptional customer service by promptly responding to customer inquiries and resolving issues
- Assist customers with product information, order status, and returns/exchanges
- Process orders and ensure accurate entry of customer information into the system
- Collaborate with other departments to resolve customer concerns and provide timely updates
- Maintain a positive and professional attitude when interacting with customers

**Skills**:

- Excellent communication skills, both verbal and written
- Strong problem-solving abilities to address customer issues effectively
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail to ensure accuracy in order processing and data entry
- Proficient in using customer service software and Microsoft Office Suite
- Ability to remain calm and composed when dealing with difficult or upset customers

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Join our team as a Customer Service Representative and be part of a company that values its employees and provides opportunities for growth.

**Job Types**: Full-time, Part-time
Part-time hours: 20 per week

**Salary**: £21,605.00-£23,836.00 per year

**Benefits**:

- Flexitime
- Free parking

Flexible Language Requirement:

- English not required

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Nottingham, NG1 6FG: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)
- sales: 2 years (preferred)
- Communication skills: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person


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