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Customer Service Representative

4 weeks ago

Crawley, United Kingdom JBS Group Full time

**Customer Service Representative**

We have exciting opportunity for an ambitious experienced Customer Service Representative to join our growing B2B at Anderco Office in Gatwick UK. Anderco Part of JBS Group

Anderco is part of the JBS Group which is one of the largest suppliers of Safety, Uniform and Hygiene products in Ireland and UK. With 6 separate offices and warehouses in UK and Ireland and an annual turnover c € 60 million, we enjoy a strong market presence and offer competitive and relevant products and services to both public and private sectors. We have strong growth and have plans for continued development. JBS group are ISO 9001, 14,001 and 18,001 accredited and have a proven track record in ethical trading and Corporate Social Responsibility. Our people are a mix of experienced and progressive team members and we are always looking to recruit like-minded individuals with a view to long term employment that benefits both parties

**Focus of the Role**

The successful applicant will be responsible for delivering positive customer experiences through managing the quotations, ordering and sales process for our customers.

**Key Responsibilities**
- Processing of quotation, orders, and sales in effective manner.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
- Attracts potential customers by answering product and service questions, suggesting information about other products and services.
- Maintains customer records by updating account information. **Experienced in working in a fast-paced office environment.**:

- Must be organised and comfortable with maintenance of key information on all accounts and prospects.
- Working closely with internal stakeholders to ensure a smooth customer experience for the customer.
- Effectively managing a customer base and accurately report progress through our CRM system.
- Working closely with the operations and product team to provide partners with a seamless operational service.

**The Essentials**
- Outstanding attention to detail.
- Previous experience in the PPE Industry would be an advantage however Anderco do take other factors such as attitude, professionalism, work rate, and motivation into consideration.
- Previous experience in the use of a CRM system would be an advantage.
- A proven track record in a fast-paced office environment
- Knowledge and deployment of an ordering process would be desirable.
- Take ownership of customers issues and follow problems through to resolution.
- Excellent reporting & networking skills.
- Proven track record in achieving targets within specific deadlines.

**What we offer you**:

- Attractive Package
- Training & Development in the role
- 20 days annual leave per annum

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£23,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 19/02/2024
Reference ID: CSR

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