Customer Representative

5 days ago

Crawley, United Kingdom Nationwide Full time

On behalf of **Nationwide,** AMS are seeking a **Customer Representative **for a **6 month contract** working within our **Crawley Branch**

Our frontline teams deliver Simply brilliant service every day. We know 63% of customers still value a face-to-face service offering and that's why through our Branch Promise we now have the biggest branch network in the UK.

**What makes us different**

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, _but we’re not a bank_.

As a building society, we’re owned by our members - that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose - _Banking - but fairer, more rewarding, and for the good of society._

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.

Working for Nationwide, you’ll have access to support and resources such as:

- **Healthy mind champions** - There’s an active group of colleagues, spread right across Nationwide, who are trained to provide a listening ear and signpost support options.
- **Colleague networks** - Across Nationwide, there are 14 networks which are open to all colleagues. Their aims are to provide peer support, work collaboratively with the business to achieve strategic ambitions, and act as a collective voice.
- **Online resources** - The internal intranet page is much more than a news site; it’s packed full of useful resources to support you and is a great place to go for more information on a whole range of topics.

**What you’ll be doing**

Customer representatives are multi-skilled. As you’d expect, you’ll be welcoming members into our branches and talking them through how to use digital services and the self-service tech available in our banking hall.

Our customers value being able to talk to a friendly human face-to-face about their finances, and during those conversations you might pick up additional needs they have and, for example, pass them on to an expert colleague, or give them guidance on fraud to protect them from becoming a victim.

You’ll be given plenty of training on our products, services, and processes; you just need to be comfortable using digital tools and apps.

**About you**

We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our membership is made up of many kinds of people and we want our colleagues to be just as diverse.

What’s the **essential** and **measurable** experience and skills required to do this job?
- Previous customer service experience
- Excellent written and verbal communication skills
- Ability to resolve issues and handle complaints
- Ability to build rapport and communicate effectively with Nationwide members
- Can work well in a team under pressure and in a fast-paced environment
- Excellent IT Competency
- **Say it straight** - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
- **Push for better** - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
- **Get it done** - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

**What’s on offer?**
- Hourly rate: £12.91 per hour
- Total hours: 35
- Working schedule: Monday - Friday 9am -5pm and Saturday 9.30am -1pm with time off in lieu during the week.
- Start date: 8th July, 22nd July or 29th July 2024
- Contract length: 6 months

At Nationwide we do have a travel expectation (maximum 45 minutes each way) for Customer Representatives to support covering nearby branches if required so please make sure you can adhere to this expectation when applying.

Pay: £12.91 per hour

**Benefits**:

- Referral programme

Work Location: In person

Expected start date: 08/07/2024

  • Customer Service Representative

    2 weeks ago

    Crawley, United Kingdom Brook Street Full time

    We are seeking a passionate, dedicated and hardworking Customer Service Representative to join a friendly and supportive team based in Crawley. You will have strong customer service experience, attention to detail, IT literate, organised, able to prioritise workloads effectively and have the willingness to learn. **Duties**: - Responsible for taking...

  • Customer Service Representative

    4 weeks ago

    Crawley, United Kingdom Huntress Full time

    **Customer Service Representative** **Monday to Friday, 9.00am - 5.00pm** **£25,000 - £28,000 (depending on experience)** **Full time, permanent** **Crawley** A well-established, international company is looking for a Customer Service Representative to join their growing team at their head office in Crawley. This busy and varied role requires strong...

  • Customer Service Representative

    3 weeks ago

    Crawley, United Kingdom Huntress Full time

    Customer Service Representative £25,000 - £28,000 (dependant on experience) Crawley - 100% office based Permanent - full time An international business that is experiencing lots of growth is looking for a Customer Service Representative to join their friendly, close-knit team, based in the bright, open plan offices in Crawley. The role: It is a busy...

  • Customer Service Representative

    4 weeks ago

    Crawley, United Kingdom ARC IT Recruitment Full time

    **Customer Service Representative - German Speaking** Horsham (Onsite) £24-26k, DoE We are currently seeking a dedicated and enthusiastic German-Speaking, Customer Service Representative to join a respectable manufacturing organisation. **Responsibilities**: - Address customer inquiries, concerns, and issues in a timely and professional manner. - Assist...

  • Customer Service Representative

    3 weeks ago

    Crawley, United Kingdom Accurate Recruitment Full time

    **Accurate Recruitment is currently recruiting for an exciting opportunity for Customer Service representatives based in Crawley, Manor Royal.** - **Salary of £22-24k per annum depending on experience**: - **Monday to Friday 9-5**: - **One weekend a month required working half a day from home**: - **Casual Dress**: - **Career Progression**: - **No two...

  • Customer Service Representative

    1 month ago

    Crawley, United Kingdom Search Full time

    Customer Service Representative Crawley - £24,000 with a £2,500 bonus paid yearly A fantastic opportunity is available to work for a culturally centric team based in Crawley who are looking for a Customer Service Representative to join them on a permanent basis.The client is a global business but within the Crawley office they have a real family feel where...

  • Customer Service Representative

    1 week ago

    Crawley, West Sussex, United Kingdom Brook Street Full time

    We are seeking a passionate, dedicated and hardworking Customer Service Representative to join a friendly and supportive team based in Crawley.You will have strong customer service experience, attention to detail, IT literate, organised, able to prioritise workloads effectively and have the willingness to learn.Duties: Responsible for taking inbound calls...

  • Customer Service Representative

    3 weeks ago

    Crawley, United Kingdom search Full time

    Customer Service Representative Crawley - 24,000 with a 2,500 bonus paid yearly A fantastic opportunity is available to work for a culturally centric team based in Crawley who are looking for a Customer Service Representative to join them on a permanent basis.The client is a global business but within the Crawley office they have a real family feel where...

  • Customer Service Representative

    4 weeks ago

    Crawley, United Kingdom search Full time

    Customer Service Representative Crawley - 24,000 with a 2,500 bonus paid yearly A fantastic opportunity is available to work for a culturally centric team based in Crawley who are looking for a Customer Service Representative to join them on a permanent basis.The client is a global business but within the Crawley office they have a real family feel where...

  • Customer Service Representative

    4 days ago

    Crawley, United Kingdom Search Full time

    Customer Service representative Crawley - Basic £ 24 - £25K + Bonus Total package up to £28K - Office basedA fantastic opportunity is available to work for a culturally centric team based in Crawley who are looking for a Customer Service Representative to join them on a permanent basis.The client is a global business but within the Crawley office they...

  • Customer Service Representative

    3 weeks ago

    Crawley, United Kingdom JBS Group Full time

    **Customer Service Representative** We have exciting opportunity for an ambitious experienced Customer Service Representative to join our growing B2B at Anderco Office in Gatwick UK. Anderco Part of JBS Group Anderco is part of the JBS Group which is one of the largest suppliers of Safety, Uniform and Hygiene products in Ireland and UK. With 6 separate...

  • Customer Service Representative

    5 days ago

    Crawley, United Kingdom JBS Group Full time

    **Customer Service Representative** We have exciting opportunity for an ambitious experienced Customer Service Representative to join our growing B2B at Anderco Office in Gatwick UK. Anderco Part of JBS Group Anderco is part of the JBS Group which is one of the largest suppliers of Safety, Uniform and Hygiene products in Ireland and UK. With 6 separate...

  • Customer Service Representative

    1 week ago

    Crawley, West Sussex, United Kingdom Signia Full time

    Job Title: Customer Service RepresentativeLocation: Crawley, West SussexSalary: CompetitiveJob Type: Full Time, PermanentWorking Hours: Monday to Friday, 37.5 hoursHere at Signia we provide a comprehensive range of innovative digital hearing aids and the latest software to our customers who range from national chains to independent retail dispensers. We have...

  • Customer Service Representative

    3 weeks ago

    Crawley, United Kingdom Incora Full time

    **CUSTOMER SERVICE REPRESENTATIVE** We are seeking a confident, approachable team player to join our successful, supportive team in Crawley to offer an exceptional customer experience to our clients. **ABOUT THE JOB** As a Customer Service Representative you will be accountable for facilitating and building strong customer relationships through providing...

  • Customer Service Representative

    1 week ago

    Crawley, West Sussex, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Representative - German SpeakingYour new companyYou will be working in an international chemical distribution independent business, distributing raw materials who are passionate about delivering the highest quality of service. The office is based in Crawley, offering hybrid working (3 days in the office)after 6-month probation period.Your...

  • Customer Service Representative

    1 week ago

    Crawley, United Kingdom Incora Full time

    **CUSTOMER SERVICE REPRESENTATIVE** We are seeking a confident, approachable team player to join our successful, supportive team in Crawley to offer an exceptional customer experience to our clients. **ABOUT THE JOB** As a Customer Service Representative, you will be accountable for facilitating and building strong customer relationships through providing...

  • Customer Sales Representative

    3 weeks ago

    Crawley, United Kingdom Ben's Gutters LTD Full time

    **PRODUCTIVE Customer Sales Representative Wanted** **Are you looking for a new challenge and a career in sales, in a well established and successful company? Then, we are looking for you!** This job opportunity is ideal for you that live locally, want to work Part-Time on Saturday and Sunday. **This job opportunity is in our Head Office - Wych Cross,...

  • Customer Support Representative

    2 weeks ago

    Crawley, United Kingdom Keen Digital Ltd Full time

    We are looking for an organised, diligent and tech. literate person to join our small team as a Customer Support Representative. Our business provides online, digital advertising services to small-to-medium sized companies throughout the UK. We manage their advertising campaigns across Google, Facebook and Instagram, helping them to generate enquiries and...

  • Customer Service Representative Muti-lingual

    3 weeks ago

    Crawley, United Kingdom JBS Group Full time

    **Customer Service Representative - Multi-lingual desired language German, French** We have exciting opportunity for an ambitious experienced Multi-lingual Customer Service Representative to join our growing B2B at Anderco Office in Gatwick UK. Anderco Part of JBS Group Anderco is part of the JBS Group which is one of the largest suppliers of Safety,...

  • Customer Service Representative

    2 weeks ago

    Crawley, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Representative - German Speaking **Your new company** You will be working in an international chemical distribution independent business, distributing raw materials who are passionate about delivering the highest quality of service. The office is based in Crawley, offering hybrid working (3 days in the office)after 6-month probation...