Customer Service Representative

7 months ago

Crawley, United Kingdom Incora Full time

**CUSTOMER SERVICE REPRESENTATIVE**

We are seeking a confident, approachable team player to join our successful, supportive team in Crawley to offer an exceptional customer experience to our clients.

**ABOUT THE JOB**

As a Customer Service Representative, you will be accountable for facilitating and building strong customer relationships through providing continuous high-quality service and support. You will maintain an advanced working knowledge of sales policies, internal practices, and sales administration work instructions.

**THE ROLE**
- Maintain advanced, up to date working knowledge of Incora customer requirements and distribution methods and timing
- Maintain positive working-relationships with external customers and all inter-working departments and personnel
- Provide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requests
- Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day
- Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions
- Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (daily)
- Prioritise orders based on urgency of product needed, specifications, and shipping and delivery requirements

**ABOUT YOU**
- Proven ability to work well within a team environment to produce positive results
- Strong verbal, written communication, and presentation skills, with emphasis in Quality and Customer Service
- Maintain excellent organisational and time-management skills, with strong follow-through and perseverance to handle multiple tasks simultaneously
- Maintain basic competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word, Power Point and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required
- Maintain clear and accurate data entry, documentation, and reporting skills, as required
- Ability to be detailed oriented and perform in-depth account research, if required
- Account Planning
- Customer Orientation
- Driving for results
- Business Acumen
- High Impact Communication
- Demonstrated ability to perform root cause analysis and conduct research to resolve basic customer issues accurately and efficiently (desirable)

All Applicants must adhere to our core Incora Values whilst exceeding customer expectations.
- Courage Take ownership for issues and problems.
- Collaboration Share knowledge and experience with others
- Commitment - Focus on ensuring internal and external customer expectations are met in a timely way.

In return we will offer the things that matter
- Starting salary between £26,000 to £29,000 dependent on experience
- We want you to share in the success of Incora, so every employee is eligible for one of our incentive programs.
- We want you to enjoy life as well as work so we offer great holiday benefits such as 25 days holiday plus 8 bank holidays with a holiday buying scheme with the ability to buy up to 5 additional days
- We want you to have peace of mind regarding your future with our generous Company pension scheme including 4 times salary life cover
- We want to help you look after you and your family by providing Health cash plans saving you money and helping you to stay well
- We want to support you and the people that matter to you with our flexible working and family friendly policies and practices
- Incora cares about our environmental impact and that's why we reward people who use green transport to travel to work with our Green Travel Allowance
- We believe every little helps by offering a generous discount portal only available to Incora employees
- Very importantly, we want to be with you to help your career take off and become part of the Incora Story

Incora is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defense markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering:

- Industry-leading capabilities
- Innovative solutions
- Greater customer value
- Trusted supplier relationships
- Business growth and operational efficiency

Pay: £26,000.00-£29,000.00 per year

**Benefits**:

- Additional leave
- Com

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