Sourcing & Sales Support Specialist
5 months ago
As our Sourcing & Sales Support Specialist, you will be providing a first-class customer experience dealing with customer enquiries & orders, ensuring all customer enquiries are qualified and managed in line with the pre agreed customer service level agreement.
You will be managing the agreed process flow and communications between RS and the customer, ensuring a speedy response to Inbound customer enquiries, Core RS stocked & Product plus (Non stocked), Inbound Customer Orders, placing supplier purchase orders, back-order management and KPI Reporting.
**What you will be doing**:
You will be looking after the day to day management of customer inbound enquiries, ensuring all enquiries are logged, tracked and speedily responded to within the agreed SLA.
You will ensure all customer orders are acknowledged, all goods are delivered on time and in full. Where orders are delayed, you will make sure customers are aware and alternative solutions proposed.
Place supplier purchase orders for none core products and ensure order acknowledgements are provided and manage suppliers to ensure orders will be delivered on time.
**What do I need to be successful?**
If you have the following skills and experience, we want to hear from you:
- Customer focussed wanting to provide a first-class customer experience demonstrating flexibility and initiative.
- Able to confidently communicate with customers and suppliers both written and verbal.
- Ability to work under pressure to tight deadlines whilst maintaining and delivering an exceptional hight level service to the customer.
- Capable of negotiating and extracting the best cost and delivery from suppliers demonstrating commercial awareness.
- Detailed and task focused with the ability to multi-task whilst keeping track of agreed SLA deadlines.
- Exceptional product knowledge covering MRO & Electrical.
- Competent user of Microsoft Outlook and Excel.
**What’s in it for you?**
At RS, as well as the usual employee benefits, you’d expect from a FTSE listed company, including an annual performance bonus, private healthcare, and generous holiday, in the UK&I, we’ve just introduced several new Family Friendly Policies including:
- Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation
- Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post-diagnostic support for autism spectrum, ADHD and Tourette’s syndrome
- Support for Women at different life stages from streamlined fertility support to diagnosis and monitoring of both endometriosis and menopause
- Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgery
**We are RS Group.**
At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world.
We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.
We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people - our customers, suppliers, colleagues and communities - to solve problems.
We’ll also invest in your development and wellbeing - because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.
Come and join us and we’ll help you to think big, do more and unleash your brilliance, so you do amazing things too.
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