Emergency Control Room Operator

6 months ago


Northampton, United Kingdom Mitie Full time

Job title: Security Operations Centre Operator

**Where**: Head Office - Northampton Business Park, Northampton, NN4 7SL

**When**: We're looking to get the right person in to the team ASAP

**Hours: 20**hrs per week working a shift patterns of days/nights

**Job Overview**
- Emergency Control Room call handling
- Supporting colleagues across the clients network by creating a safe and secure environment.
- Enabling store teams to make their store a safe place to work and shop.
- Input of security and crime incident data into the central database
- Management of escalation processes in line with SOC process
- Proactive and Reactive live CCTV monitoring and constant communication with store during a live incident
- To provide a level of service that meets customer care requirements and to safely manage all activities
- Responsible for providing outstanding support and customer service for the clients colleagues.

**About You**:
**Previous experience in a similar role is desirable, but not essential.**
- Control room experience.
- A decisive and assertive decision maker.
- Solid command of written and spoken English.
- Excellent communication & customer service skills
- Experience of working within a demanding fast-paced environment.
- Ability to multi-task and prioritise daily workload.
- Accuracy and attention to detail.
- Reliable, flexible and discreet.
- Ability to accurately follow detailed processes.
- A positive attitude and ability to deal with pressure professionally.
- Good working knowledge of Microsoft Office, Outlook, Word and Excel.

Whilst the above skills are desirable training can be provided.

What in it for you?
- A competitive salary
- A friendly and supportive team
- Training, career development & progression
- Overtime opportunities
- A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.

**Additional Information**

**It's the little things that count -**

On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, childcare vouchers and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work. A comprehensive training programme is in place to support personnel development.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

**Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.**

**Join our Mitie Team.**

**_ Together our diversity makes us stronger._**

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices


  • Control Room Operator

    3 months ago


    Northampton, United Kingdom Mitie Full time

    Join us and help deliver the exceptional, every day. Join Our Team as a Control Room Operator – £29, per Year! Are you detail-oriented, proactive, and ready to make an impact in a fast-paced environment? We are looking for a Control Room Operator to join our dynamic National Operations Centre in Northampton . If you thrive under pressure,...


  • Northampton, United Kingdom Mitie Full time

    Join us and help deliver the exceptional, every day. Become a Team Leader at Our National Operations Centre – £33, per Year! Are you a motivated leader with a keen eye for detail and a passion for ensuring operational excellence? We're looking for a dynamic Team Leader to join our National Operations Centre in Northampton . If you excel in...

  • Security Officer

    6 months ago


    Northampton, United Kingdom Scorpion Security Full time

    We are seeking an SIA Licenced Security Officer to work primarily to a 4 On and 4 Off shift pattern, although some flexibility will be required to support colleagues around holidays etc, Each shift is 12 hours in duration and based from our own control room facilities here at our head office in Moulton Park Industrial Estate, Northampton. Each shift will be...


  • Northampton, Northamptonshire, United Kingdom Mitie Full time

    Control Room Operator Role OverviewWe are seeking a highly skilled Control Room Operator to join our dynamic National Operations Centre in Northampton. As a key member of our team, you will be responsible for ensuring the smooth and efficient operation of our services.Salary InformationThe successful candidate will earn an annual salary of £29,000, working...

  • Print Room Assistant

    6 months ago


    Northampton, United Kingdom ID Card Centre Limited Full time

    **Print Room Assistant** **Immediate start** **£22k - £24k depending on experience** **Full time, 37.5 hours per week, Monday - Friday** **28 days holiday per year (inclusive of bank holidays)** Are you an experienced Print Room Assistant? Then we are looking for you to join our Bureau Print Room team. As a Print Room Assistant, youll be integral to...


  • Northampton, Northamptonshire, United Kingdom West Northants Council Full time

    About the Role:We are looking for an Emergency Response Coordinator to join our team in West Northamptonshire. As a vital member of our operations team, you will be responsible for coordinating our emergency response services, ensuring that we provide a high level of care and support to our customers.You will work closely with our team to respond to...


  • Northampton, Northamptonshire, United Kingdom Northampton General Hospital Full time

    We are excited to announce the availability of Senior Clinical Fellow posts in our newly built Paediatric Emergency Department. This is a fantastic opportunity for clinicians looking to advance their career in Pediatric Emergency Medicine and take on a clinical leadership role. The ideal candidate will have a strong background in EM and/or Paediatrics, with...


  • Northampton, United Kingdom Ground Control Full time

    Ground Control is a leading external maintenance business and biodiversity expert committed to enhancing and improving the physical environment for our customers and their communities.We're a purpose driven, values centred business, on a mission to realise the potential of human nature by bringing together people, places and the planet.Human Nature - At...


  • Northampton, United Kingdom Crockett & Jones Ltd Full time

    Crockett & Jones is a family business that has been making high quality footwear since 1879. To meet continued worldwide demand for our products we are looking to add a skilled finishing room operative to our production team. It is essential that you have experience of working in a finishing room, with goodyear welted shoes, and that you are capable of...


  • Northampton, United Kingdom St Andrew's Healthcare Full time

    **Safety & Emergency Planning Officer** **Salary: £29,000 - £36,000** **Location: On-site Northampton: Northamptonshire** **Full Time 37.5 hours a week** **Are you looking for a more meaningful opportunity to add real value as a Health and Safety professional?** **Firstly, a bit about us**: St Andrew’s Healthcare is a charity providing specialist...

  • Dispatch Controller

    7 months ago


    Northampton, United Kingdom DHU Healthcare Full time

    Co-ordinating the Operational team and providing support, guidance, advice, and feedback to employees in all locations within the shift. Co-ordinating external communications that fall outside of established call pathways. Actively monitor the call volumes within the services to ensure optimum service delivery to patients and maintenance of service...


  • Northampton, Northamptonshire, United Kingdom Mitie Full time

    Our National Operations Centre is seeking a highly motivated Operational Excellence Leader to join our dynamic team in Northampton.The ideal candidate will have proven leadership experience, exceptional communication skills, and the ability to adapt quickly to changes in the operational landscape.We offer a competitive salary of £33,000 per year, working on...


  • Northampton, United Kingdom St Andrew's Healthcare Full time

    **Safety & Emergency Planning Officer** **Salary: £29,000 - £36,000** **Location: On-site Northampton: Northamptonshire** **Full Time 37.5 hours a week** **Are you looking for a more meaningful opportunity to add real value as a Health and Safety professional?** **Firstly, a bit about us**: St Andrew’s Healthcare is a charity providing specialist...

  • Room Attendant

    6 months ago


    Northampton, United Kingdom Compass Group Full time

    **What you'll be doing**: We're currently recruiting a permanent casual Housekeeper to join our dedicated team to deliver outstanding cleaning services for The Venues Collection. Hotel Room Attendant, Hours to suit you As a Room Attendant, you are at the heart of our operation and we are looking for individuals who share our energy and passion and will...

  • Rice Room Operator

    5 months ago


    Northampton, United Kingdom Greencore Group Full time

    Here at Northampton, we operate one of the most impressive facilities in Europe, based across a campus of 5 manufacturing units, and we have a team of around 2,000 colleagues making high quality premium products every day. We are the sole supplier of sandwiches, wraps, rolls and sushi for Marks & Spencer THIS IS A FULL-TIME ROLE WORKING 40 HRS PER WEEK ON...


  • Northampton, United Kingdom John Lobb & Co Full time

    **General Role** To engage in a range of production activities working as a team and as an individual to aid in meeting the production objectives in terms of quality and quantity in an effective manner. Main responsibilites: - Work as part of a team and on an individual basis working to obtain the daily/weekly targets ensuring quality is at the highest...


  • Northampton, United Kingdom OWOA Full time

    **Senior Building Control Surveyor** **Main Responsibilities**: - **Caseload Management**: - Ensure that allocated building projects comply with Building Regulations, Standards, and relevant Acts. - **Inspections and Record-Keeping**: - Inspect building works and perform associated tasks under the regulations and relevant Acts. - Maintain full and...


  • Northampton, United Kingdom Crockett & Jones Ltd Full time

    **Crockett & Jones is a family business that has been making high quality footwear since 1879.** To meet increased worldwide demand for our products we are looking to add to all of our departments. You must have experience working within a shoe factory and have experience working in the lasting room. It is essential that you are conscientious, have a...


  • Northampton, United Kingdom Highgate House Full time

    Reports to: Housekeeping Supervisor Work Base: Highgate JOB PURPOSE: As part of the housekeeping team, you will play an essential role in ensuring our accommodation and site looks presentable, so our guests feel a genuine welcome and an optimistic attitude from all our team members. You will support the team to create great memories for all our guests....


  • Northampton, United Kingdom St Andrew's Healthcare Full time

    **Receptionist/Switchboard Operator** **Location: Northampton** **Salary: £21,562.00 per annum** **Hours: - Full Time Fully Flexible - including working every other weekend** You will be the face of the hospital and be stationed in the reception meeting and greeting all visitors to the site, as well as controlling access for all staff. Access control...