Dispatch Controller

8 months ago

Northampton, United Kingdom DHU Healthcare Full time

Co-ordinating the Operational team and providing support, guidance, advice, and feedback to employees in all locations within the shift. Co-ordinating external communications that fall outside of established call pathways. Actively monitor the call volumes within the services to ensure optimum service delivery to patients and maintenance of service standards. Ensure the shift staffing and resources are appropriate, arranging additional staff as required to ensure capacity is available to meet the demands of the service, maintaining service standards.

Ensure remote workers are logged on and working allocated hours. Compliance and achievement of DHU and National quality standards. Pro-actively liaise with all clinical staff to ensure smooth running of the service. Ensure business Continuity plan is followed for any emergency/Incident.

Act as Fire Warden when on shift and ensure that the emergency services are notified in the event of an alarm. Ensure rooms/facilities/IT are ready for use at the start and end of each shift and make certain that a clean and tidy workplace is maintained by all staff. Update the CAS dashboard on a regular basis routinely and hourly at times of peak demand as per specific site requirement. Ensure that all calls are completed on Adastra/Ummanu/ Systm One before leaving shift.

Maintaining equipment checking systems and printers as necessary and reporting any faults to IT and appropriate manager. Complete and review incident log report. Ensure that any unresolved matters are handed over to the duty manger and the next co-ordinator before ending your shift on all work shifts. Co-ordination of the operations within the out of hours service utilising escalation and contingency plans, reporting to Clinical Lead and or Tactical on Call Manager as required.

Adhere to Health and Safety policy. Monitoring calls and home visits to mitigate any breaches. In accordance with DHU Policies & procedures maintain own development and competence through attendance at mandatory training and specific developments as identified via PDP in the appraisal process At all times ensure own work practices, conduct, behaviour, and attitudes provide an example of professionalism for all staff. Be a role model for DHU values.

Consistently guarantee uphold and advance the equality, diversity, as well as the rights of patients, the public, and colleagues in the service. Ensure effective management of risk within sphere of responsibility in accordance with DHU Risk Strategy, ensuring compliance with Health & Safety legislation and Clinical Governance Policies and Guidelines. Receive calls from other healthcare providers and action as appropriate.

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