Service Lead
3 weeks ago
Manage, motivate and support the housing advice, homelessness and temporary accommodation team to provide a high quality customer focused service, as well as managing own case load.
This will include providing team members with appraisals, regular supervision, managing performance, and absence, time recording and ensuring cost-effective training/CPD is provided.
Ensure that the housing advice, homelessness and temporary accommodation team functions meet legal requirements and ensure Council policies and procedures are adhered to in an effective and consistent manner, including providing complex advice and guidance to the Head of Service (EH&H) and Councillors.
Monitor and control expenditure/income and recover debt within the Council’s financial framework, ensuring that policy and procedures are followed and work closely with the Finance team to ensure an efficient debt recovery.
Develop, in collaboration with the Head of Service (EH&H), new policies, procedures and strategies in line with changes in legislation/guidance and customer demand.
Prepare responses to enquiries from Councillors, the MP and the Ombudsman.
Undertake case reviews, appeals and complaint investigations within the prescribed timescale.
Develop new initiatives to improve the customer focus and/or reduce service costs.
Support Head of Service (EH&H) in the development of the service plan and ensure the team achieves the targets set.
Proactively chase/bid to Gov. for new funding.
Carry out risk assessments for staff, contractors and partners, the facilities they use, their work plans (including outreach). Identify and put in place the necessary controls
**Job Types**: Full-time, Permanent
**Salary**: £33,820.00-£40,478.00 per year
**Benefits**:
- Company pension
- Flexitime
Schedule:
- Flexitime
- Monday to Friday
Work Location: In person
Reference ID: SL
-
Lead Instructor
10 hours ago
Barnstaple, United Kingdom Systems Engineering and Assessment Limited Full timeWe are SEA.Engineered to protect. We protect what matters - our nations, our waters, our land, our cities, our people, our environment, our world. Join us. A specialist Lead Instructor is now required within the Maritime Support and Services Business Area of the SEA Maritime Solutions division click apply for full job details
-
Lead Instructor
1 day ago
Barnstaple, United Kingdom Systems Engineering and Assessment Limited Full timeWe are SEA.Engineered to protect. We protect what matters - our nations, our waters, our land, our cities, our people, our environment, our world. Join us. A specialist Lead Instructor is now required within the Maritime Support and Services Business Area of the SEA Maritime Solutions division. This SME will be responsible for managing a small team of...
-
Lead Speech and Language Therapist Learning
1 month ago
Barnstaple, United Kingdom Royal Devon University Healthcare NHS Foundation Trust Full timeSeeking a career progression as Lead Speech and Language Therapist (SLT) for adults with learning disabilities? Embrace our leadership development opportunities, shape our SLT service development and be supported by a successful, innovative team. Make a difference with the Royal Devon University Healthcare NHS Foundation Trust, a Trust that values and cares...
-
Food Services Coordinator
4 weeks ago
Barnstaple, United Kingdom Sodexo Full timeJob Introduction £25,000pa + excellent bonus and benefits packageLocation: North Devon Hospital, Barnstaple, EX31PermanentWork Pattern - 40 hrs pw Monday to Friday 08.30am till 16.30pm; flexibility for 1 in 7 weekends **What we offer**:Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and...
-
Customer Service Assistant
1 week ago
Barnstaple, United Kingdom JTR Agency Full timeWhat you will doIn this role you will be responsible for greeting clients and visitors both face to face and on the telephone, receiving deliveries for the business and carrying out administrative duties. * Meeting and greeting visitors * Answering and forwarding calls * Receiving deliveries and booking in stock * Sorting and distributing...
-
Customer Service Assistant
7 days ago
Barnstaple, United Kingdom JTR Agency Full timeWhat you will do In this role you will be responsible for greeting clients and visitors both face to face and on the telephone, receiving deliveries for the business and carrying out administrative duties. * Meeting and greeting visitors * Answering and forwarding calls * Receiving deliveries and booking in stock * ...
-
Customer Service Administrator
3 days ago
Barnstaple, United Kingdom S W M & Waste Recycling Ltd Full time**Flexible working arrangements considered** **Definition**: To effectively support a successful customer accounts function in a fast-paced environment. Responsible for maintaining relationships with customers through taking sales and customer enquiries, ensuring an excellent standard of service to customers. **Purpose**: This customer-facing role requires...
-
Customer Service Assistant
7 days ago
Barnstaple, United Kingdom JTR Agency Full timeWhat you will doIn this role you will be responsible for greeting clients and visitors both face to face and on the telephone, receiving deliveries for the business and carrying out administrative duties. * Meeting and greeting visitors * Answering and forwarding calls * Receiving deliveries and booking in stock * Sorting and distributing post...
-
Barnstaple, United Kingdom Ministry of Defence Full time**Details**: **Reference number**: - 266047**Salary**: - £30,200- + substantial pension and benefits**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - MOD - Defence Infrastructure Organisation - Ministry of Defence Guard Service**Type of role**: - Defence Operations - Security**Working pattern**: - Full-time,...
-
Lead Commercial Manager
21 minutes ago
Barnstaple, Devon, United Kingdom Recruitment Helpline Ltd Full time €5An Excellent opportunity for an Experienced Lead Commercial Manager to join a well-established company. Job Type: Full-Time, Permanent. Salary: Competitive Salary, Negotiable Depending on Experience. Location: Barnstaple / Various Site Visits . About The Company: They are a specialist commercial, construction, fit out and refurbishment contractor...
-
Lead Commercial Manager
1 hour ago
Barnstaple, Devon, United Kingdom Recruitment Helpline Ltd Full time €5An Excellent opportunity for an Experienced Lead Commercial Manager to join a well-established company. Job Type: Full-Time, Permanent. Salary: Competitive Salary, Negotiable Depending on Experience. Location: Barnstaple / Various Site Visits. About The Company: They are a specialist commercial, construction, fit out and refurbishment contractor...
-
Lead Commercial Manager
1 hour ago
Barnstaple, Devon, United Kingdom Recruitment Helpline Ltd Full time €5An Excellent opportunity for an Experienced Lead Commercial Manager to join a well-established company. Job Type: Full-Time, Permanent. Salary: Competitive Salary, Negotiable Depending on Experience. They are a specialist commercial, construction, fit out and refurbishment contractor operating throughout Southern England, with a wealth of experience...
-
Customer Service Assistant
7 days ago
Barnstaple, Devon, United Kingdom JTR Agency Full timeWhat you will do In this role you will be responsible for greeting clients and visitors both face to face and on the telephone, receiving deliveries for the business and carrying out administrative duties. * Meeting and greeting visitors * Answering and forwarding calls * Receiving deliveries and booking in stock * Sorting and distributing post and...
-
Medicines Management and Dispensary Assistant
4 weeks ago
Barnstaple, United Kingdom Royal Devon University Healthcare NHS Foundation Trust Full timeCarry out general Pharmaceutical duties under the supervision of the lead technician for medicines management, the dispensary manager or deputy, assisting in the provision of a safe and effective pharmacy service in line with current policies, procedures and legal requirements. Work within patient services undertaking medicines optimisation duties on the...
-
Immediate start Customer service assistant
7 days ago
Barnstaple, Devon, United Kingdom JTR Agency Full timeIn this role you will be responsible for greeting clients and visitors both face to face and on the telephone, receiving deliveries for the business and carrying out administrative duties. Meeting and greeting visitors Sorting and distributing post and deliveries Managing the use of the company pool car Maintaining petty cash records and...
-
Customer Support/office Administrator
5 days ago
Barnstaple, United Kingdom Leo Workwear Full time**Customer Support/Office Administrator** **Hours: Monday - Friday 9am - 5pm (37.5 hours)** **Immediate start with a 12-week probational period** - **About Leo Workwear **_ - Leo Workwear have been based in Barnstaple for 40 years. We are an established, market-leading workwear brand, specialising in high visibility safety clothing. We keep workers safe by...
-
Level 2 Facilities Services Apprenticeship
42 minutes ago
Barnstaple, Devon, United Kingdom SPEEDY SUPPORT SERVICES LIMITED Full timeSpeedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services We are looking to recruit an Operations Apprentice to work within our Barnstaple depot The Operations Apprentice is a vital part of a Speedy depot, as they are multi-skilled and have the skills, knowledge and experience to work in...
-
Sales Advisor
1 month ago
Barnstaple, United Kingdom Vertu Motors Full time**Vertu Motors Volvo Barnstaple** We are currently looking for a Sales Advisor to come and join our team at Vertu Motors Volvo Barnstaple! We are offering an industry leading basic salary of £32,000 plus an OTE of £38,000 and a fixed 40 hour working week across 5 days! We can be flexible and are open to discussing a range of working patterns that can...
-
Operations Apprentice Barnstaple
2 weeks ago
Barnstaple, United Kingdom CareerBliss Full timeSpeedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job!We are looking to recruit an Operations Apprentice to work within our BarnstapledepotThe Operations Apprentice is a vital part of a Speedy depot, as they are multi-skilled and have the skills, knowledge and...
-
Operations Apprentice Barnstaple
2 weeks ago
Barnstaple, United Kingdom SPEEDY SUPPORT SERVICES LIMITED Full timeSpeedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job!We are looking to recruit an Operations Apprentice to work within our BarnstapledepotThe Operations Apprentice is a vital part of a Speedy depot, as they are multi-skilled and have the skills, knowledge and...