Service Lead

3 weeks ago


Barnstaple, United Kingdom North Devon Council Full time

Manage, motivate and support the housing advice, homelessness and temporary accommodation team to provide a high quality customer focused service, as well as managing own case load.

This will include providing team members with appraisals, regular supervision, managing performance, and absence, time recording and ensuring cost-effective training/CPD is provided.

Ensure that the housing advice, homelessness and temporary accommodation team functions meet legal requirements and ensure Council policies and procedures are adhered to in an effective and consistent manner, including providing complex advice and guidance to the Head of Service (EH&H) and Councillors.

Monitor and control expenditure/income and recover debt within the Council’s financial framework, ensuring that policy and procedures are followed and work closely with the Finance team to ensure an efficient debt recovery.

Develop, in collaboration with the Head of Service (EH&H), new policies, procedures and strategies in line with changes in legislation/guidance and customer demand.

Prepare responses to enquiries from Councillors, the MP and the Ombudsman.

Undertake case reviews, appeals and complaint investigations within the prescribed timescale.

Develop new initiatives to improve the customer focus and/or reduce service costs.

Support Head of Service (EH&H) in the development of the service plan and ensure the team achieves the targets set.

Proactively chase/bid to Gov. for new funding.

Carry out risk assessments for staff, contractors and partners, the facilities they use, their work plans (including outreach). Identify and put in place the necessary controls

**Job Types**: Full-time, Permanent

**Salary**: £33,820.00-£40,478.00 per year

**Benefits**:

- Company pension
- Flexitime

Schedule:

- Flexitime
- Monday to Friday

Work Location: In person

Reference ID: SL


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