Reception Team Member

3 weeks ago

Horley, United Kingdom RBH Management Full time

**Job Ref**:RBH13859

**Branch**:Hampton by Hilton Gatwick

**Location**:Hampton by Hilton Gatwick, Gatwick

**Salary/Benefits**:£22854 per annum plus Benefits

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:Flexible hours required from 7am-11pm - shifts

**Hours per week**:40 hours per week

**Posted date**:20/03/2024

**Closing date**:22/04/2024

**JOIN OUR FAMILY**

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

**BRIEF OVERVIEW OF DUTIES: As part of the Front of House Team, you will be integral in providing high end, personalised and memorable experiences for all of our guests.**
- Deliver all services to the required standard of excellence, as the first port of call for all guests entering the property.
- Create a welcoming atmosphere, anticipating members' and guests needs.
- Answering phone calls in a polite and professional manner with extensive knowledge about all areas of the hotel.
- Carrying out administrative tasks, making reservations, checking guests in and out of the hotel.
- Ensure that guests receive a positively unforgettable experience, resulting in repeat business and excellent reputation.
- Liaise with all departments and communicate effectively with other teams, contractors and guest requests.
- Carrying out security patrols and ensuring the safety and comfort of our guests during their stay
- Assisting guests with their forward travel plans and making reservations as required.

**KEY ATTRIBUTES WE ARE LOOKING FOR**:

- We hire mostly on personality potential but here are a few of our requirements..._
- Are you loyal, positive, and hard working?
- Do you have excellent attention to detail?
- Are you passionate about your career, are a team player and trustworthy?
- Do you have excellent customer service and communications skills?
- Can you follow the checklist protocols and be confident in computer skills and telephone answering?
- Do you have good working relationships, rise to a challenge, and adapt well to change?

**FANTASTIC COMPANY BENEFITS**:

- You will have access to a benefits package we believe truly works for our people and enhances our overall culture..._
- Discounted hotel room rates for you and your friends family
- Full training provided
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free Car Parking when on duty
- Access to discounted travel and High Street discounts from various retailers
- Complimentary meals, when on duty
- Cycle to work scheme
- Access to Healthcare Insurance
- Free Gym Membership

**QUALIFICATIONS / SKILLS / EXPERIENCE**
- Experience in the hospitality industry would be a bonus, but not essential.
- High Standard of personal appearance and hygiene.
- Excellent customer service and attention to detail.
- Flexibility with shift times/availability.

**EQUAL OPPORTUNITIES**

**#LifeatRBH**

A warm welcome awaits you at Hampton by Hilton London Gatwick Airport

Connected to Gatwick Airports North Terminal, Hampton by Hilton London Gatwick Airport is conveniently located moments from check-in desks, making those early morning flights that little bit easier. Travel to the South Terminal is also just as simple with the free 24/7 transit service which can have you at the terminal in 5 minutes.

The hotels room are all comfortable, air conditioned with a walk-in power shower that will help provide you with a relaxing experience before or after traveling. Each room booking breakfast included and the free wifi and 24-hour fitness centre makes the hotel adaptable to your needs.

The flexible meeting rooms can accommodate up to 16 delegates and feature the latest audio visual technology to help make any meeting a success.

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