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Night Team Member

4 months ago

Horley, United Kingdom Hampton by Hilton Gatwick Full time

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

A DAY IN THE LIFE OF A NIGHT RECEPTIONIST AT Hampton by Hilton, Gatwick Airport

What you'll be doing...

Reporting to the Night Manager, you can expect your working day to include the following. 

Greeting guests, check in and checking out guests, allocation of bedrooms and assisting them with any general enquiries Serving food and beverage from the 24/7 menu to any late arrivals and residents  Preparing the Breakfast Buffet for the early opening of the Restaurant which opens at 4am for our residents  Carrying out security patrols and ensuring teh safety and comfort of our guests during their stay Completing the Reception shift and balancing the day's business and running the Night Audit process Assisting guests with their forward travel plans and making reservations as required 

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Night Team Member/Receptionist, you will need the following qualities and skills. 

You will need to be well presented, approachable and helpful, along with a good command of the English language Be able to work well on your own using your own initiative and with others as you are part of a team working on shifts  Follow the checklist protocols and be confident in computer skills and telephone answering Be a good team player and all round problem solver to help our guests  Have previous experience in guest facing roles and be able to work well in a calm and busy airport enviornment have a good stanadrd of numeracy and be able to complete work to timelines as the audit process is an essential part of our daily operation 

 

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture... 

Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free Car Parking when on duty  Access to discounted travel and High street discounts form various retailers Free meals on duty saving you over £1000 per year Cycle to work scheme  Access to Healthcare Insurance

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.

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