Case Services Officer
2 weeks ago
Are you passionate about delivering excellent customer service and want to make a difference to the lives of Canterbury district residents?
We’re doing things differently and if you have an appetite for learning, enjoy variety and want to join a team who are redefining how council services are delivered, we’d like to hear from you.
We are a newly formed team of case officers delivering frontline services to the Canterbury district. If you’re looking for an opportunity to join a friendly team where learning and development are the norm, read on.
We are looking for and enthusiastic individual to join our large case management team and are looking for:
- those who would like to start a career in customer service administration;
As a Case Services Officer you will focus on providing an efficient and effective customer support service through responding/resolving cases across the Council for both internal and external customers to support the needs of the service delivery plan. On a case management basis, act as a point of contact for the customer to enhance the customer journey and customer experience.
If you join our team, you will:
- Be supported by a wider team all pulling together to deliver services,
- Have autonomy to plan and deliver your own workload,
- Be supported to develop your skills and experience across a range of council services and
- Derive satisfaction from making a difference to people’s lives every day.
And finally,- Generous annual Leave starting at 23 Days with an additional 3 days plus Bank Holidays
- Local government pension scheme
- Flexible working - we understand the importance of a good work-life balance
- Excellent opportunities for training and development
Location Flexible location within commute of Canterbury City Council offices for onsite meetings
DBS check required at a standard level.
Interviews are scheduled to take place on the 17 May 2023.
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