Customer Service Advisor

6 days ago


Exeter, United Kingdom Reed Business Support Full time

I am recruiting for a Temporary Customer Service Advisor in Exeter to start in January.

This role is being offered on a full time basis, working Monday through to Friday, 35 hours a week.

Daily duties will include but not be limited to
- Answer all Customer Service calls in line with policy and procedure
- Accurately record notes from calls with customers
- Use of various systems to keep records up to date
- Monitoring of mailboxes
- Completing inbound and outbound calls
- Ensure confidentiality, security of information, and data protection.
- Provide administrative support to the Customer Services Manager and be willing to take on specific projects as required.
- Process customers’ repairs, replacements, credits, invoices, and payments.
- Communicate with outside agencies where required.
- Excellent organisational and interpersonal skills.
- A calm, empathic and caring nature
- Ability to work independently and as part of a team.
- Excellent attention to detail
- Proven working experience with Microsoft Office packages



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