Customer Service Advisor
2 days ago
Customer Service Advisor | Exeter | £23,000 | Hybrid working
**Your new company**Our client is an award winning Technical Engineering firm based on the outskirts of Exeter.
Due internal development, the business is now expanding and seeking for 2 Customer Service Advisors on a permanent basis to join their business.
The working hours of this role are Monday to Friday 8:30AM- 5pm with 1 hours lunch. 2- 3 days in the office, the rest working from home.
**Your new role**
As a Customer Service Advisor your main duties will include:
- Taking responsibility for a key number of fleet accounts.
- Taking care of the general "heath" of the fleets including organising services, repairs insulations and removals.
- Managing the portals by updating customer details, vehicle assignments and general updates.
- Supporting user to use the online portal
- Coordinating inbound customer queries.
- updating the CRM system (Salesforce)
- Building and maintaining accounts.
**What you'll need to succeed**
To be successful in securing this position, you must have a passion for customer service and an excellent telephone manner. Along with:
- Excellent attention to detail
- first class customer relations skills
- The ability to be proactive and you'll be expected to contribute your own ideas and improvements
- work well with targets and KPI's
- Good IT skills including experience with CRM systems and MS office.
- Strong communication skills.
**What you'll get in return**
- Hybrid working pattern (Tuesday and Wednesday plus every other Friday based in the office)
- Great working environment
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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