Business Support Officer

2 weeks ago

Barnsley, United Kingdom Reed Business Support Full time

We are currently recruiting for a Business Support Officer on behalf of our public sector client. You will help to provide an effective business support service to a diverse range of front line and statutory services in accordance with relevant governmentlegislation and guidelines.

Hours of work - Full-Time (37 hours per week) working Monday to Friday 9am to 5pm (Hybrid)

Main duties:

- Provide an efficient and confidential business support service
- Deal with telephone and face-to-face enquiries, providing advice, guidance, signposting, and support to internal and external customers
- Triage and direct referrals and requests for service received to the relevant service teams ensuring a timely response and excellent customer service
- Input, record, check, and maintain a variety of systems including bespoke databases
- Organise and co-ordinate meetings, diaries and appointments, ensuring schedules and venues are appropriate for attendees
- Undertake administrative duties whilst dealing with interruptions, queries and conflicting demands arising from customer queries and requests
- Undertake financial administration including placing orders, reconciling and processing payments using electronic systems
- Attend meetings and transcribe notes within a 3 day timeframe
- Issue petty cash where necessary to appropriate staff

Personal spec:

- 4 GCSEs grade A* to C (or equivalent)
- Confident using Microsoft Office Applications
- Experience within a similar business support or administration role
- Experience working with highly confidential and sensitive information
- Experience working with financial information
- Experience minute taking using a laptop
- Good communication and interpersonal skills with the ability to communicate clearly and effectively in both written and verbal formats
- Able to handle and process considerable amounts of manual and computerised information ensuring accuracy of processing and safeguarding of sensitive and confidential information
- Emotional resilience and composure when dealing with information and situations that are difficult and emotive in content
- Experience using financial systems (Desirable, not essential)
- Able to organise and prioritise conflicting workloads to meet strict deadlines
- Able to work as part of a team
- Willing to undertake any travel in relation to the role when necessary
- Willing to undertake a DBS check if successful

**Benefits**:

- Holiday pay which is accrued with the hours you work
- Access to health care and pension scheme
- Career advice
- Weekly pay role
- And much more

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