Customer Service Executive

3 weeks ago


London, United Kingdom Page Personnel Secretarial & Business Support Full time

As a customer service executive you will lead and manage a team and be the point of contact for customer needs in the retail industry in central London. You will need to understand and provide information to customers providing a high quality service.

**Client Details**

Join a customer service executive role within a retail company where customer satisfaction needs are met and providing a great experience and service is the goal. One of the best in customer services with offices located in Central London.

**Description**

The key responsibilities of a customer service executive:

- Management in customer service and administration tasks.
- Network with all groups and departments involved in customer orders, processing and support.
- Oversee the processes that are involved with customer service.
- Creating policies and procedures.
- Resolving customer complaints that are brought to attention.
- Maintain a pleasant work environment within your team.
- Possessing excellent product knowledge to help with customer support.
- Liaise with other departments of the business.

**Profile**

The successful customer service executive will:

- Have the skill set and confidence to lead a team.
- Have experience with Microsoft office.
- Possess excellent interpersonal skills both in written and verbal forms of communication.
- Knowledge of conflict resolution strategies.
- Experience in order processing.
- Identify and achieve customer needs for full satisfaction.
- Have experience in the retail industry.

**Job Offer**

What is on offer for the successful customer service executive:

- Improve and build on transferable skills.
- Competitive starting salary.
- Great opportunity for career progression.
- Full training to equip you with the skills you will need.
- Great benefits on offer throughout your progression.



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