Customer Service Executive

2 weeks ago


London, United Kingdom Investing in Women Full time

**DESCRIPTION**

Join their Customer Services Savings Team where you will serve as a point of contact for both Corporate and Retail customers. As a Customer Services Executive, you will be responsible for handling a high volume of customer correspondence and instructions to provide professional service to our customers. You will ensure that all inbound and outbound communication meets the required standards in line with Conduct Risk.

**RESPONSIBILITIES**
- Customer:_
- Handle telephone enquiries from Retail (personal) and Corporate (business) customers and provide information according to internal procedures.
- Manage all Retail and Small Corporate dealing work, including deal inputting, breaks, reversals, and amendments.
- Act as a point of contact for internal and external customer queries.
- Maintain a customer-focused mindset, ensuring clear and accurate outgoing correspondence and timely responses within agreed Service Level Agreements (SLAs).
- Processes:_
- Maintain strong knowledge of all Treasury products, with the ability to quickly learn new products and systems.
- Process ongoing account requests, ensuring effective execution of customer instructions and adherence to Treasury standards.
- Manage departmental inboxes and complete all tasks within SLAs.
- Represent the department in User Acceptance Testing and communicate results as required.
- Attend relevant meetings, acting as the departmental Champion on various topics and providing feedback.
- Conduct, Risk, and Compliance:_
- Adhere to Governance and Compliance requirements, carrying out all necessary reporting and reviewing activities as mandated by Regulatory Bodies.
- Escalate issues and process gaps to the line manager while developing an understanding of operational and conduct risks.

**WE WOULD LOVE TO HEAR FROM YOU IF**:

- Proven experience in a telephone-based customer service role.
- Excellent verbal and written communication skills with internal stakeholders and external customers.
- Proactive attitude with problem-solving abilities.
- Recent experience of providing excellent customer service.
- Strong organizational skills with excellent attention to detail.
- Ability to prioritize and adapt in a fast-paced environment.
- Intermediate Microsoft Office skills.
- GCSE Level (or equivalent) Mathematics and English at grade C or above.
- A-level qualifications or equivalent.

**IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU**:

- Experience in a customer service function within Financial Services or Banking Operations.
- Experience of project work in a customer service role.
- Degree-level education or equivalent.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £20,000.00-£40,000.00 per year

**Benefits**:

- Company events
- Company pension
- Flexitime
- Health & wellbeing programme
- Work from home

Schedule:

- Flexitime

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in London

Application deadline: 28/07/2023
Reference ID: Customer Services Executive



  • London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Client Service Executive (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have an amazing opportunity for an experienced Client Service Representative to join an International Asset Management firm based in Central London. This is an excellent chance to work within a rapidly...


  • London, United Kingdom Burton Bolton & Rose Recruitment Services Limited Full time

    **Customer Service Executive** **London, NW2** **£24,950 + Pension** The high success rate of this Company reflects on the skills and commitment held by their busy staff and as a Customer Service Executive you will be required to contribute to this process by delivering a first class service at all times. **Some of your duties will include**: -...


  • London, United Kingdom Burton Bolton & Rose Recruitment Services Limited Full time

    **Customer Service Executive** **London, NW2** **£24,900 + Pension + Parking** The high success rate of this Company reflects on the skills and commitment held by their busy staff and as a Customer Service Executive you will be required to contribute to this process by delivering a first class service at all times. **Some of your duties will...


  • London, United Kingdom Bits Full time

    Job Description Company Description Bits is a credit card for consumers who want to build credit and improve their lives. We serve under half a million people in the UK and are growing day by day. Role Description This is a full-time on-site role for a Customer Operations Executive in London. The Customer Operations Executive will be responsible for...

  • Executive Director, Parks and Visitor Services

    Found in: Talent UK 2 C2 - 2 weeks ago


    London, United Kingdom Executive Full time

    Parks and Visitor Services Division Executive Director, Parks and Visitor Services DBCA0210419 PSCA, Class 2, $196,891 plus 11% Superannuation THIS IS A 5-YEAR, FULL-TIME SENIOR EXECUTIVE SERVICE (SES) POSITION APPLICATIONS FOR THIS POSITION CLOSE AT MIDDAY ON FRIDAY, 10 NOVEMBER 2023 About DBCA and Parks and Wildlife Service: The Parks and...


  • London, United Kingdom Customer Focussed Full time

    We are seeking a forward thinking Director of Shared Services for a UK company that is looking to set up a new function within a customer centric organisation. ·Develop and deliver the strategyfor the short, medium and long term. ·Understand the needs and requirements of the customer and the customer experience. ·Lead a team to provide an efficient and...


  • London, United Kingdom Nouvo Recruitment Full time

    Customer Service Executive Nouvo Recruitment are delighted to be working with one of the UK’s leading international payroll providers to support the growth plans 2023 Duties & Responsibilities - Working closely with the Account Management team - Ensuring all communication is recorded and activities updated on the CRM system - Building strong and enduring...


  • London, United Kingdom TRI Consulting Ltd Full time

    A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months+ Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for...


  • London, United Kingdom CSP (UK) Ltd Full time

    As a Customer Service Executive, you will be at the forefront of our commitment to customer success. Your primary responsibility will be to engage with our valued customers, address inquiries, resolve issues, and ensure a seamless experience. This role requires strong communication skills, empathy, and a passion for exceeding customer...


  • London, United Kingdom Regus Full time

    **Customer Services Executive - On Target Earnings £23,000 - £26,000** **Introduction** IWG is the world’s market leader in hybrid working. We offer an unparalleled platform that supports many thousands of businesses and over 8 million customers in more than 120 countries. With an emphasis on technology and product innovation, IWG offers flexible and...


  • London, United Kingdom Relay Group Ltd Full time

    Are you a charismatic and results-driven individual with a knack for building strong customer relationships? We're on the lookout for a dynamic Customer Sales Executive to join our team and play a key role in driving customer satisfaction and revenue growth. **Duties**: - Identify and pursue new sales opportunities through proactive outreach - Communicate...


  • London, United Kingdom Customer Focussed Full time

    Job Description We are seeking a forward thinking Director of Shared Services for a UK company that is looking to set up a new function within a customer centric organisation. ·Develop and deliver the strategyfor the short, medium and long term. ·Understand the needs and requirements of the customer and the customer experience. ·Lead a team to provide...

  • Customer Service Executive

    Found in: beBee jobs GB - 2 weeks ago


    London, Greater London, United Kingdom Tiger Recruitment Full time

    We are looking for Customer Service Executive to work for creative digital space based in South London. This is an exciting role for a customer focused individual with high attention to detail. Duties included and limited to:Liaising with customers via email and online platforms and over the phone.Processing customer requests in a timely fashionAssisting...


  • London, United Kingdom Tiger Recruitment Full time

    We are looking for Customer Service Executive to work for creative digital space based in South London. This is an exciting role for a customer focused individual with high attention to detail. Duties included and limited to: Liaising with customers via email and online platforms and over the phone. Processing customer requests in a timely fashion ...


  • London, United Kingdom Uxbridge Employment Agency Full time

    Calling all Customer Service Executives!! I am currently working with a fantastic business who are looking for 6 new members to join their team. This is a fully remote position with a total of 37.5 hours a week that will include 2 Saturdays a month and some evening work (finishing no later than 7.30pm). Role responsibilities: - 150 outbound calls a day...


  • North London, United Kingdom First Call Contract Services Ltd Full time

    We are looking for a customer service executive for a client in Enfield. Desirable skills - Office background - Computer Literate - Experienced call handler - Basic excel and data entry - Handling daily orders and processing customer orders Shift - 8:45am - 4:45pm Pay: - From £11.50 rising to £13 after 12 week probation period - Paid weekly **Why work...


  • London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full time

    A very successful local organisation are seeking a Customer Service Executive to join their happy and settled team, excellent prospects are available for the right person. Some of your duties will include: - Managing hire desk enquiries received from existing and potential customers - Handling orders received for the hire of equipment and setting up on...


  • London, United Kingdom Bookedit Full time

    **Customer Services Executive** **About Booked it** Booked it provide cutting edge technology and smart marketing tools all aimed at helping hospitality and leisure businesses drive footfall and increase loyalty. Booked it is the B2B arm of our sister company Licklist, which is the UK’s fastest growing marketplace for hospitality and leisure, connecting...


  • London, United Kingdom Bookedit Full time

    **Customer Services Executive** **About Booked it** Booked it provide cutting edge technology and smart marketing tools all aimed at helping hospitality and leisure businesses drive footfall and increase loyalty. Booked it is the B2B arm of our sister company Licklist, which is the UK’s fastest growing marketplace for hospitality and leisure, connecting...

  • Customer Service Executive

    Found in: beBee S GB - 2 weeks ago


    London (Greater), United Kingdom Tiger Recruitment Full time

    We are looking for Customer Service Executive to work for creative digital space based in South London. This is an exciting role for a customer focused individual with high attention to detail.  Duties included and limited to: Liaising with customers via email and online platforms and over the phone.Processing customer requests in a timely fashionAssisting...