Customer Service Advisor

4 weeks ago


Liverpool, United Kingdom Page Personnel - UK Full time

Immediate start
- Permanent opportunity

**About Our Client**:
A exciting opportunity as arisen for someone who is passionate about customer service to come and join a global company. This is a role in which you can grow and progress and become part of a solid team If you have customer service or contact centre experience please do not hesitate to apply.
- Providing professional first line technical advice, guidance and support to the customer on a variety of products
- Handling all customer interaction in a prompt, friendly and professional manner
- Obtaining and evaluating all relevant information to handle product and service inquiries
- Diagnosing and resolving first line technical issues
- Understanding the customer requirements
- Advising customers on the best services available
- Responding to customer requirements, resolving customer queries and complaints
- Build rapport with the customers
- Capture, maintain and ensure quality of customer data.
- Contributing to the overall performance of the team
- Deliver and maintain both individual and team targets

**The Successful Applicant**:

- Experience of working in a customer contact centre environment
- Excellent verbal and written communication skills in English
- Previous experience of providing technical advice and support to customers
- A passion for delivering first class customer service
- Proven record of providing internal and external customer service
- Self-motivated and driven to succeed
- Team Player
- IT literate and good PC skills
- The commitment to work towards individual and team goals
- Flexibility in hours of work/shift patterns

**What's on Offer**:

- City centre location
- Hybrid working
- Progression
- Socials
- Cycle to work scheme
- Contact
- Charlotte Lynch
- Quote job ref
- JN-012023-5909739
- Phone number
- +44 151 255 3768



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