Housing Support Worker

4 months ago

Birmingham, United Kingdom ALPHA SUPPORTED HOUSING LTD Full time

_Housing Support Worker _
**Company description**

We offer accommodation, housing-related support, and other interventions to a wide range of people to help them change their lives. We provide accommodation, support and wellbeing services, outreach, information, advice, and guidance across England and Wales.

We also provide private rented accommodation and are growing this area of our work via a letting’s agency. We help those who are most in need and hardest to engage to find and/or maintain accommodation so that they feel safe and encourage them to be independent and reach their aspirations.

**Job description**

Alpha Supported Housing are recruiting for an experienced full time housing support worker to join our existing team of staff applicants must be able to do the following:
**Providing Support**:

- working with our service users in accordance with their support plans
- creating and reviewing support plans for all our users
- identifying and recommending relevant support services
- maintaining and developing relationships with our service users on a daily basis
- being able to problem solve and think on your feet whilst under pressure
- supporting service users to maintain their tenancies.

**Managing Properties**:

- making sure that the properties environment is to a high standard of living for the service users
- assisting service users with cleaning in the properties to ensure hygiene levels are to a high standard with all our users
- ensuring that all properties are secure and safe for our service users by physically checking keys, locks & doors.
- being able to identify maintenance work that needs to be carried out and liaising with management to ensure that properties are maintained to a high standard.
- ensuring that all policies and procedures are being followed by yourself and the service users
- collecting service charges from service users and handling cash
- ensuring that new tenants are provided with all relevant items and rooms are of good standards & also ensuring that rooms are ready & clean for new clients when clients move on
- carrying out weekly health and safety checks and ensuring the checks are done to a high standard.

**Office Work**:

- writing logs daily on your interactions with tenants regarding support
- completing and updating support sessions with tenants
- keeping a record of service charge collections to identify users who are in arrears
- keeping fire, health & safety check logs for all your properties
- being able to do basic paperwork such as making folders for new clients, documenting them correctly, and organizing them in order
- completing starter packs with new tenants and being able to explain each document to them
- Ensuring the tenant is in receipt of benefits

**Skill Set**:

- being able to communicate professionally
- have good reading and writing skills
- being able to work efficiently under pressure
- having exceptional organization skills
- being reliable and trustworthy
- being able to manage time effectively
- having excellent knowledge of using computers ie ms word ms PowerPoint and ms Excel
- **Applicants must have use of their own vehicle with no more than 6 points on driving license (Essential)**
- Working average of 37.5 Hours Per Week between the hours of 9-5, may be required to work overtime during busy periods.

**Salary**: £11.44 per hour

**Job Types**: Full-time, Permanent

**Salary**: £11.44 per hour

**Benefits**:

- Casual dress
- Company pension
- Free or subsidised travel
- Gym membership
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Application question(s):

- Do you currently have a reliable car?

**Experience**:

- Housing Support Worker: 2 years (preferred)

Licence/Certification:

- UK Driving Licence (required)

Work Location: In person

Application deadline: 18/03/2022
Reference ID: HSW888

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