Mobile Support Worker

4 months ago

Birmingham, United Kingdom Crossroads Housing and Support Full time

**Mobile Support Worker Role**

Crossroads Housing and Support are providers of supported accommodation for low risk and vulnerable adults facing homelessness.

We provide fully furnished rooms in house shares for residents who are on benefits, alongside tailored support to get residents back into work, education, self employment and other general support with our team of dedicated support staff.

Please note this is a full-time role, Monday to Friday, we do not offer part-time contracts.

The rate of pay is £11 per hour. Please note, this role will start early Autumn '23.

Support workers are required to visit properties managed by Crossroads Housing and to support residents in moving forward in their lives to achieve positive outcomes based on tailored support plans.

**Requirements**:

- Must have a full UK Drivers Licence and access to own vehicle
- Must be able to travel and work within Birmingham ULEZ areas
- Must be able to satisfy an enhanced DBS check
- Must have experience working with vulnerable adults for at least 1 year
- Good written and verbal English communication skills
- Commitment to undertake necessary further training
- A genuine desire to help people with a compassionate nature.
- _NVQ Lv. 2 or equivalent in Health and Social Care (desirable)_

Support workers will be required to:

- Work with a caseload of 20 - 25 residents, providing up to 1.5 hours of tailored support to each resident
- Plan and deliver individualised support in accordance with support plans specific to the residents needs and risks.
- Assist residents in adhering to the responsibilities of their licence agreement and to any specific rules of their stay.
- Promote and encourage a balanced household environment and resolve any household conflicts that may arise.
- Be aware of the risks that residents and service users pose to themselves and others and to follow the Risk Assessment and Management procedure.
- Ensure that properties and resident rooms comply with the organisation's standards and are well maintained and equipped, undertaking all the required health & safety checks.

The Role in Summary:

- Keeping detailed support logs of all contact with residents
- Being the first point of call for your resident
- Deliver 1 hour of face to face support per week per resident
- Ability to deliver additional telephone support and assistance
- Dealing with complex individual problems and helping residents to solve them
- Basic housing checks and room inspections
- Using initiative to highlight improvements that can be made in the way we operate and presenting them to management
- Competent with using IT systems and smart phones
- Reporting to management

A message from Management:
Kind Regards, The Crossroads Team - Real Care, Real Support

**Job Types**: Full-time, Permanent

**Salary**: £11.00 per hour

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Day range:

- Monday to Friday
- No weekends

Physical setting:

- Sheltered housing

Shift:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Support Environment: 1 year (required)

Licence/Certification:

- Full UK Drivers License (required)

Work Location: In person

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