Head of Telesales

3 weeks ago


Bury St Edmunds, United Kingdom Atalian Servest Full time

**Job Reference: /TW/18-10/661/1**

**Job Title: Head of Telesales**

**Location: Bury St Edmunds - **_Applicants must have the right to work in the UK_**

**Salary: Competitive**

**Hours per week: Monday to Friday - 09:00 - 17:00 - 37.5 hours per week**

**Business Overview**

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

Our corporate departments support our operational divisions and ensure we can provide an exceptional level of service to our clients. With various career paths available, our office-based teams are essential to our award-winning service delivery.

**Role Overview**

We are currently recruiting for a Head of Telesales to join our passionate and driven team based in Bury St Edmunds

**Benefits**
- Informal hybrid / flexible working arrangements
- 25 days holiday + bank holidays
- Free fruit in our offices
- Subsidised vending machines
- Access to ‘Wagestream’ - a financial well-being tool
- After 2 years working with us, you’ll get your birthday off work
- Wide range of retail discounts
- Regular social and charity events held in our offices
- Get involved in charity events in the local community

**Wellbeing**
- Discounted gym membership
- Eye test £25 voucher and up to £100 towards glasses
- Join our Cycle to Work scheme via salary sacrifice
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our D&I initiatives and events
- Access to internal Mental Health First Aiders

**Career development and recognition**
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Opportunity to win monthly Atalian Servest Superstar Awards
- Long service awards

**Key Responsibilities**:

- Researching new business & old opportunities in line with the company strategy.
- Coordinate incoming business opportunities.
- Asking questions to engage customers and keep the conversation going.
- Listening to the customers' needs to generate opportunity.
- Arranging appointments for the sales team to further develop the sales opportunity.
- Gathering and documenting customer information, payment methods, purchases, and reactions to services.
- Keeping up to date on all services and informing customers of new services.
- Answering customers' questions on the services.
- Managing the telemarketing team in line with the company strategy to achieve individual KPI achievement.
- To coach and develop the telemarketing team to a competent level.
- Performance management of the telemarketing team to ensure individual targets are being achieved.
- To ensure accuracy in CRM data.
- To coordinate and report back on team sales activity monthly.
- Check and monitor team commission payments.
- Coordinate research activity in line with company strategy.
- Coordinate Sector Steering Group attendance of the team.
- To ensure up to date marketing collateral is being used.

**About You**:

- Excellent communication skills.
- Creative thinking skills.
- The patience and ability to engage customers in conversation.
- Good sales ability.
- Working knowledge of relevant computer software and CRM systems.
- Excellent interpersonal and problem solving skills.
- The ability to handle rejection and stress in approaching customers.
- Good team management skills.

**How to apply**

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

**Diversity & Inclusion**

We are an equal-opportunity employer and are proud of the diversity represented across our business. In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2 Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.


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