E-roster Support Officer

1 month ago


Bradford, United Kingdom Cygnet Full time

We are looking for an e-Roster Support Officer to join our team at Cygnet.

Cygnet was established in 1988. Since then we have developed a wide range of health and social care services for young people and adults with mental health needs, acquired brain injuries, eating disorders, autism and learning disabilities within the UK.

The e-Roster Support Officer will be home based but will be required to regularly travel to sites in the South & West Yorkshire (e.g. Cygnet Dene Brook, Cygnet Acer Clinic, & Cygnet Hawkstone).

This position will form part of an e-Rostering Project & BAU Team, who are responsible for the implementation and maintenance of an e-Rostering solution called Allocate Optima (F.K.A Healthroster), which is currently being introduced in the Cygnet portfolio.

The e-Roster Support Officer is a key role in this e-Rostering Team and is responsible for front-line training, support and assistance in the implementation and maintenance of the e-Roster system across multiple Cygnet facilities within the South & West Yorkshire.

Objectives of this role during the implementation & BAU include:

- Ensure correct data is gathered & cleansed for the roster builds & system configuration,
- Ensure all staff are sufficiently trained & supported through the transition from old to new practices, and into BAU
- Ensure the accuracy of data and effective utilization of the system in line with the agreed budgeted establishments.
- Be a champion of the Allocate Optima solution & the e-Rostering project, ensuring stakeholders in your remit are sufficiently engaged.

**Job Summary**

The e-Roster Support Officer will be the first line of support for Cygnet facilities in the South & West Yorkshire utilizing the Allocate Optima e-Rostering solution. Thus, the position will undertake appropriate training so as to have a good working knowledge of Allocate Optima, and will be responsible for the following:

- Supporting roster creators (e.g. Ward/Service Managers) with appropriate daily & weekly administrative duties,
- Provide first line support to system end users (staff) which will include resolving queries and basics teaching,
- Manage the local roster teams inbox(s) and other administrative functions to support the team,
- Assist the e-Roster System Manager(s) generally with the day to day running of the new Allocate Optima e-Roster systems and processes
- Maintain operational staffing functions associated with Allocate Optima e-Roster and all associated systems and processes
- Plan and deliver training to local end users
- Maintenance of the staffing within each roster, i.e. starters, leavers, contract changes, etc.
- Maintenance of unit information, i.e. budget, WTE, shifts and demand, etc.
- Provide ad hoc first line support and guidance to local end users
- To liaise with the HR Staff Records Administrator and/or Finance Lead in relation to matters affecting staffing numbers and the funded establishment
- To be responsible for providing “Loop” app and Employee Online accounts, communicating usernames and passwords to users and resolving access issues

Overall, the e-Roster Support Officer plays a vital role in ensuring the accuracy and effectiveness of the Allocate Optima system, contributing to the efficient allocation of staff and the delivery of quality Health Care & Social Care services in Cygnet.

**Role Requirements**

Proficiency in Microsoft Word, Excel, and Outlook is essential for performing tasks such as generating reports and managing correspondence.

**Why Cygnet? We’ll offer you**
- An opening to undertake further learning with our excellent apprenticeship scheme
- Expert supervision & support
- Employee referral scheme
- Free Health Cash plan
- 24 hours free GP support line
- Free life assurance cover
- Free eye tests
- Car lease discounts
- Discounted gym membership
- Free mortgage broker and Insurance cover
- Pension scheme
- Employee NHS - discount savings & “Cycle to Work” scheme
- Smart Health Toolkit
- Providing you with Fitness Programmes, Nutrition consultation and Health checks



  • Bradford, United Kingdom Bradford Teaching Hospitals NHS Foundation Trust Full time

    Band 5 full time Permanent Bradford Teaching Hospitals NHS Foundation Trust is pleased to advertise this role for a permanent Healthroster System Administrator. This role is for a dynamic and motivated individual to join our multi award winning e-Rostering team. We are looking for a suitably experienced individual who is seeking a new challenge. You will...


  • Bradford, United Kingdom Bradford Teaching Hospitals NHS Foundation Trust Full time

    The postholder will support the e-Rostering Team in the trust’s wide support and maintenance of the electronic rostering systems for all staff groups. Responsible for ensuring the wide range of administrative duties are completed within agreed timescales and dealing with issues as they arise, escalating appropriately. Provide systems support to...


  • Bradford, United Kingdom Bradford Teaching Hospitals NHS Foundation Trust Full time

    PRIMARY DUTIES & AREAS OF RESPONSIBILITY System Administration Responsible for the maintenance and updating of an effective system to evaluate and ensure that both ESR (Electronic Staff Records) and MAPS Healthroster databases are synchronised using the ESR Gateway tool in MAPS Healthroster in conjunction with ESR. Provide system administration ensuring...


  • Bradford, United Kingdom Bradford Teaching Hospitals NHS Foundation Trust Full time

    37.5hrs (08.30 - 17.00hrs) Per Week **Brief Description of Post**: A unique and exciting opportunity for a highly motivated individual who has the drive, enthusiasm and ability to work in a strategically challenging and rewarding environment. The purpose of the role is to facilitate the ongoing rollout and development of SupplyX, an inventory management...


  • Bradford, United Kingdom Network Marketing – Marketing Recruitment Full time

    **Are you a Digital User Experience Specialist? Want to work within one of the UK’s leading E-Commerce brands?** Our client is on the hunt for a Digital Experience Owner to come on board and join their growing UX department. These guys are industry leaders within fashion, with a string of exciting brands in their roster whilst operating worldwide. This...


  • Bradford, United Kingdom The Book Recruitment Full time

    **Job Details**: **Are you a Digital User Experience Specialist? Want to work within one of the UK’s leading E-Commerce brands?** Our client is on the hunt for a Digital Experience Owner to come on board and join their growing UX department. These guys are industry leaders within fashion, with a string of exciting brands in their roster whilst operating...

  • Admin Officer

    1 month ago


    Bradford, United Kingdom Brook Street Full time

    Admin Officer MOJ - Bradford IAC (SB- IAC) Bradford, EnglandThe Ministry of Justice - Admin OfficerLocation: Bradford Phoenix House (office working)Hours: Monday - Friday (37 hours) Office opening hours are 07:30am to 18:30pm (flexible start/end times to accommodate hearings)Pay: £11.88PhThis is an ongoing temporary position with the possibility of a...


  • Bradford, United Kingdom Bradford Teaching Hospitals NHS Foundation Trust Full time

    An opportunity has arisen for a Staff Bank Administrator to join the Flexible Workforce Department. This is both a demanding and rewarding role and it is essential that the successful applicant is able to work effectively as part of the team supporting and assisting colleagues. This post is an opportunity for an enthusiastic and motivated individual. The...


  • Bradford, United Kingdom Bradford Teaching Hospitals NHS Foundation Trust Full time

    We have an exciting opportunity for new role called the Operational Support Worker (OSW) / HOUSEKEEPER to join our busy Emergency Department (ED) at Bradford Royal infirmary. We are looking for friendly, hardworking, motivated individual with an excellent patient focus and people skills to join our friendly, inspirational team. You role would involve...


  • Bradford, United Kingdom Incommunities Full time

    We are currently recruiting an Access Support Officer to join us on a permanent basis. Working closely with the Gas Services team, you will be responsible for coordinating and scheduling work associated with the annual gas service programme and cyclical testing programmes across our customers homes. We are looking for someone that is confident working to...


  • Bradford, United Kingdom Bradford Metropolitan District Council Full time

    **Department of Adult Social Care** **Performance, Commissioning and Partnerships** **Commissioning and Contracts Support Officer** **SO1: £32,076 - £33,945** **Permanent** **2 x 37 hours per week** **Based at Britannia House/Hybrid** (Working from home and office available) We appreciate your interest in working with Bradford Council. Here in...

  • Patient Admin Clerk

    2 months ago


    Bradford, United Kingdom Bradford Teaching Hospitals NHS Foundation Trust Full time

    Patient Administration Clerk Bradford - A&E Bradford Teaching Hospitals NHS Foundation Trust **Salary**: Band 2 **Hours Per Week**: 37.5 Job Type: Permanent This is a full time post however, part time working considered. An opportunity has arisen for an individual to join the Patient Administration team within the Accident and Emergency Department,...


  • Bradford, United Kingdom Incommunities Full time

    We are currently recruiting an Access Support Officer to join us on a permanent basis. Working closely with the Gas Services team, you will be responsible for coordinating and scheduling work associated with the annual gas service programme and cyclical testing programmes across our customers homes. We are looking for someone that is confident working to...


  • Bradford, United Kingdom Goodman Masson Full time

    We are currently recruiting an Access Support Officer to join us on a permanent basis. Working closely with the Gas Services team, you will be responsible for coordinating and scheduling work associated with the annual gas service programme and cyclical testing programmes across our customers homes. We are looking for someone that is confident working to...

  • Procurement Officer

    2 months ago


    Bradford, United Kingdom Akton Recruitment Full time

    **Procurement Officer** **£290 per day** **Location: Bradford** Akton Resourcing are currently working with a local authority to recruit a Procurement Officer for a minimum of a 2-month contract. The main purpose of the role is to support or deliver work within the remit of the Commissioning and Procurement, General Services Team in providing high quality...

  • Dual Fuel

    2 weeks ago


    Bradford, United Kingdom Rubix M&E Full time

    Dual Fuel Engineer / Smart Meter EngineerRubix M&E is the leading Mechanical and Electrical recruitment agency in the UK. Our reputation is built on our commitment to excellence and delivering exceptional service to our clients and candidates.We are recruiting for qualified Dual Fuel / Smart Metering Engineers.Typical earnings across the year are between...

  • Security Officer

    1 month ago


    Bradford, United Kingdom Wilson James Full time

    **Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety,...

  • Operational Planner

    3 weeks ago


    Bradford, United Kingdom Incommunities Full time

    We are currently recruiting an Operational Planner to join our M&E service on a permanent basis. Within this role, you will be responsible for planning and scheduling both day to day and emergency repairs across our customers homes. We are looking for someone that is confident working to deadlines, highly organised and able to communicate with a diverse...


  • Bradford, United Kingdom Kings Security Systems Ltd Full time

    **Control & Response Relief Officer (Hybrid role)** **Location**:Bradford & West Yorkshire **Job Title**: Control & Response Relief Officer **Hours**: 42 - 60hours per week **Salary**: £12.54 (Response)/ £13.64 (Control Operator) **Key Purpose of the Job** This role is a dual support role within our Manned Guarding and Mobile Response division. The...

  • Operational Planner

    3 weeks ago


    Bradford, United Kingdom Incommunities Full time

    We are currently recruiting an Operational Planner to join our M&E service on a permanent basis. Within this role, you will be responsible for planning and scheduling both day to day and emergency repairs across our customers homes. We are looking for someone that is confident working to deadlines, highly organised and able to communicate with a diverse...