Vehicle Contract Administrator

7 months ago

Newbury, United Kingdom Novuna Full time

Are you well organised, with a passion for detail? Do you work well with deadlines? Are you a good communicator?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.

What does the role involve?

This is a permanent contract to become part of the Portfolio Finance team here at Novuna Vehicle Solutions. You will be primarily involved in administering the logging of requests, distribution of quotes and configuration of changes to vehicle contracts into the system whilst providing existing customers with administrative support.

This is very much a task-based role so being able to cope with high volume and the repetitive nature is key criteria for the successful applicant.

Working closely with internal stakeholders you will deal with a wide range of customers and vehicles. Providing you with the opportunity to get involved in multiple processes along the way such as Early Termination quotes, contract amendment/extensions, change requests and queries.

**This role follows a hybrid approach with a minimum of 2 days per week required in the Newbury office (Monday and Thursday). However, we can support office working 5 days a week in the Newbury office if preferred.**

**Some of your key duties will include**:

- Using best practice processes to ensure a high level of accuracy and attention to detail is maintained whilst carrying out all tasks
- A positive attitude with a pioneering spirit to look for more efficient ways of working
- Demonstrating ownership and openness to process changes for continual improvement
- Always ensuring to deliver a positive customer experience by having a positive approach, managing expectations, and providing timely resolutions to customer queries and complaints.

What are we looking for?

You are a great team player who can work through large volumes of workload whilst continually upholding attention to detail. In addition, the aptitude for following process is essential within this role.

Also, we're looking for the following:

- Good IT skills and confident in using Excel (although Excel training can be provided)
- Data driven and comfortable working with numbers
- Ability to work in a pressurised environment with a strong eye for detail.
- Knowledge of our core system Key2 is advantageous (although training will be provided)

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a **chance to make a difference, opportunities to learn, and time to shine**.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

- Flexible hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

We're **Disability Confident Committed**, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.

**#LI-Hybrid

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