Claims Team Leader

4 weeks ago


Norwich, United Kingdom Employment Specialists Ltd Full time

A very successful Insurance Broker is looking to recruit another talented Team Leader because of internal promotion.

They are looking to recruit a **Team Leader** to manage the Claims team on a day-to-day basis and to support Senior Management.

If you're an experienced Claims Handler with experience of training and supporting Claims colleagues this is a great opportunity for you.

The team is full of professional Claims people who will welcome your support and the more aptitude and experience you have with leading people, the more you will be able to contribute.

Also you'll be able to use your Claims experience (of any class of Claims) in handling more complex or contentious Claims and in acting as a referral point to your team.

After your settling in period, you will be able to operate on a hybrid basis from home and the office, if you wish.

**As Claims Team Leader your key responsibilities will include**:

- Supporting your team with their workload
- Leading them to maintain great levels of customer service
- Acting as a point of referral for Claims Handlers
- Completing 1-2-1s for Claims Handlers
- Training of the team
- Providing claims statistics / information to Senior Management
- Authorising settlement of claims above agreed limits
- File Audits for the team


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