IT Support Engineer Apprentice

3 weeks ago


Huddersfield, United Kingdom QA Ltd Full time

**Employer description:**

Adventoris specialises in the development of ground breaking Mobile Business Software. Given the huge changes in technology, and its revolutionary impact on the way we live and work, Adventorisis seeking to capitalise on this tremendous opportunity.

**Overview:**

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 IT Azure Cloud Support Specialist Apprenticeship.**
**The Role:**

This is a training role, contributing to delivery of quality communication, technical support and implementation services to our customers. We focus on supporting our customers in making the best use of technology in their business, in particular (but notlimited to) Microsoft products and services.

Our Apprentice Support Technicians are often the first to touch a new Helpdesk Case, making sure issues are handled quickly and customers are kept updated. Apprentices are supported by the more experienced members of our Support Team.

**Salary:**

£16,000 per annum. [base salary -- with plenty of room for salary increases / progression opportunities]

**Key responsibilities:**
- Managing the support desk.
- Logging and responding to client support requests.
- Collecting information on issues, investigating them, and identifying solutions.
- Maintaining client communication on outstanding issues.
- Providing support, undertaking tasks, for the wider implementation team.
- Testing client setups of SwiftCloud.
- Handle multiple support requests at any given time.
- Efficiently managing personal time and productivity.
- Maintain and provide detailed records of daily calls and activities, customer discussions updates, on the CRM system.
- Provide first class customer service.
- Ensure all customer emergency contacts are maintained on the CRM system.
- Actively seek to exceed expectations, look for improvement and deliver within required timeframes.
- Operate in a professional manner representing the company with a very smart appearance, maintaining immaculate records and vehicle as set out by the business.
- Undertake any other tasks as reasonably required by the Line Manager or designated authority.

**Skills and qualities we are looking for:**
- Flexible, pro-active approach with 'hands on' approach
- Good communication skills
- Basic understanding of PC hardware set-up
- Strong knowledge of Microsoft Office and Windows 10
- Ability to work in a team
- Any exposure to Windows Server and Networking would be desirable

**Entry requirements:**

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here:**

**Benefits:**
- A fast-paced and varied environment (we all enjoy what we do, making the most of our different skillsets, pulling together as a team and delivering great results for our customers)
- A proactive approach to ongoing training to help you develop life-long skills
- The opportunity to work in a pleasant location with good public transport links
- Free parking on-site, if you drive and have your own transport
- A generous holiday allowance

**Future prospects:**

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

**Important Information**:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.


  • Catering Apprentice

    1 week ago


    Huddersfield, United Kingdom Buy It Direct Full time

    Here at Buy It Direct we are looking to support our catering offering by recruiting a Catering Apprentice with the opportunity to complete your Level 2 qualification. We're looking for a Catering Apprentice who cares about exceeding customers (our employees) expectations. You will work alongside a Catering Manager and an Assistant at our on-site canteen,...

  • Apprentice

    1 month ago


    Huddersfield, United Kingdom Cummins Inc. Full time

    **Apprentice** **Description** Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact through...


  • Huddersfield, United Kingdom Buy It Direct Full time

    Job Advert **Apprenticeship Opportunity**: Apprentice Trading Assistant **Location**: Huddersfield **Salary**: £13,150 per annum Are you ready to dive into the world of e-commerce and kickstart your career in Marketing? Join our dynamic team at Buy It Direct as an Apprentice Trading Assistant. Key Responsibilities: - Support the trading team in...

  • Fabrication Apprentice

    2 months ago


    Huddersfield, United Kingdom Karmelle Liquid Filling & Capping Solutions Full time

    Are you a school-leaver or learner looking for a route into engineering? Karmelle are recruiting for a fabrication apprentice. Working alongside our experienced team, you will learn to manufacture frames, cabinets, pipework and components for our high-quality liquid packaging equipment. This is a fantastic opportunity to learn and progress in a supportive...


  • Huddersfield, United Kingdom NATIONAL FACILITIES MANAGEMENT 247 LIMITED Full time

    **What will the apprentice be doing?** - A first point of contact for clients and contractors - Understanding queries and communicating professionally and effectively to make sure the client is always serviced in the best possible way, whilst offering on-going support - Handling re-active and small project works - Booking works with engineers/contractors -...


  • Huddersfield, United Kingdom Karmelle Liquid Filling & Capping Solutions Full time

    We’re proud of our highly-skilled workforce, which includes engineers, designers and machinists. Whether they’re manufacturing parts in our machine shop, developing new products in our drawing office, or assembling state-of-the-art equipment down in the workshop, every team member has a valuable contribution to make. Looking to pursue a career in...


  • Huddersfield, United Kingdom Karmelle Liquid Filling & Capping Solutions Full time

    We’re proud of our highly-skilled workforce, which includes engineers, designers and machinists. Whether they’re manufacturing parts in our machine shop, developing new products in our drawing office, or assembling state-of-the-art equipment down in the workshop, every team member has a valuable contribution to make. Are you a school-leaver or learner...

  • Apprentice Welder

    1 month ago


    Huddersfield, United Kingdom Watson-Marlow Limited Full time

    **Apprentice Welder **Location: WMFTS - UK** **Benefits: Enhanced Carer/Paternity Leave, Additional Holiday, EAP and more We're currently seeking a Apprentice Welder to join us. You'll join a dynamic team of engineers, sales people, marketers, administrators, designers, assemblers, chemists, web developers, accountants, analysts, programmers and many more....

  • Apprentice Fitter

    2 weeks ago


    Huddersfield, United Kingdom AxFlow Full time

    Do you have an interest in Mechanical Engineering?AxFlow Ltd are a pump company seeking an enthusiastic and committed Apprentice Fitter to join our busy service centre in Huddersfield. We have the ability to handle up to 20 tonnes, which means we are able to work with the very largest of pumps from a variety of environments within our repair and maintenance...


  • Huddersfield, United Kingdom QA Ltd Full time

    **Employer description:** Inspiring Better Outcomes. #FNTL We are the UK’s leading fintech and support services business, comprising the largest provider of intermediary business support, SimplyBiz, and the industry leading financial information, ratings and fintech business, Defaqto. We connect and and enable productproviders, financial intermediaries...

  • HR Apprentice

    3 weeks ago


    Huddersfield, United Kingdom The Kirkwood Full time

    Job Advert **JOB TITLE: HR Apprentice** **HOURS: 37.5 hours per week** **SALARY: £22,370 per annum** **CLOSING DATE: 22**nd** May 2024** **Embark on a Rewarding HR Journey: Apprentice Opportunity at The Kirkwood!** **Are you ready to kick-start your career in Human Resources?** The Kirkwood is seeking an enthusiastic and motivated individual to join...

  • HR Apprentice

    3 weeks ago


    Huddersfield, United Kingdom Kirkwood Hospice Full time

    The Kirkwood Hospice Human Resources and Volunteer Services Full time Temporary **JOB TITLE: HR Apprentice** **HOURS: 37.5 hours per week** **SALARY: £22,370 per annum** **CLOSING DATE: 22**nd** May 2024** **Embark on a Rewarding HR Journey: Apprentice Opportunity at The Kirkwood!** **Are you ready to kick-start your career in Human Resources?**...


  • Huddersfield, United Kingdom Mitie Full time

    Accelerate your career with a Mitie apprenticeship. Whether you're just starting out or you already have some experience, we'll give you all the support you need to build a brilliant and rewarding career. A Mitie apprenticeship builds your skills and helps you gain high-level qualifications, all while gaining essential on-the-job experience - and of course,...


  • Huddersfield, United Kingdom Sytner Group Full time

    **About the role** Huddersfield Audi has an exciting opportunity available for an Apprentice Vehicle Technician to join their talented team. As a Sytner Apprentice Technician, you will be responsible for maintaining and repairing motor vehicles to the high standards of the Audi brand. You will be working in a busy Audi workshop during your apprenticeship and...


  • Huddersfield, United Kingdom Kirklees Council Full time

    **We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any...


  • Huddersfield, United Kingdom Lubrizol Corporation Full time

    **About Lubrizol** The Lubrizol Corporation, a Berkshire Hathaway company, is committed to enabling a sustainable future. Our unmatched science unlocks immense possibilities at the molecular level, driving sustainable and measurable results to help the world Move Cleaner, Create Smarter and Live Better. Our solutions are used by people every day, improving...


  • Huddersfield, United Kingdom University of Huddersfield Full time

    Job description **Permanent, 37 hours per week** We have an exciting opportunity to join our electrical & electronics technical team as an Electrical & Electronics Apprentice and play an integral role in providing support for the School of Computing and Engineering. The term of the apprenticeship is four years, which is work-based at the University plus...


  • Huddersfield, United Kingdom Ray Chapman Motors (Clive Brook) HUDDERSFIELD Full time

    **APPRENTICE VOLVO PARTS ADVISOR - HUDDERSFIELD** **SALARY BASED ON AGE AND EXPERIENCE** Ray Chapman Motors Volvo is the current Retailer of the Year for the third year running. With over 200 staff and four sites we are a unique, family owned, family run business who prides itself on delivering outstanding customer service. Our Apprenticeship programme is...


  • Huddersfield, United Kingdom M-PRESS FITTINGS LTD Full time

    **Job Title: Apprentice Business Administrator** **Company Overview: M-Press Fittings Ltd is undergoing expansion and is seeking a Full-Time Apprentice Business Administrator to join our dynamic team. As a family-run company, we offer a supportive work environment, opportunities for career progression, and a commitment to maintaining a healthy work/life...


  • Huddersfield, United Kingdom Woodspeen Training Limited Full time

    **Annual wage** £9,254.44 to £18,278 **Working week** Mon-Sat between hours of 9.00am - 6.00pm. Shifts to be decided after interview. Total hours per week: 37 hours a week Duties to include: - Support with patient consultations - Dispensing medicine (after training) - General admin - Dealing with counter and phone enquiries - Use of the computer and...