Automotive Systems Support Specialist

2 weeks ago

Calcot, United Kingdom Dekra Automotive Full time

**Automotive Systems Support Specialist**

**Location**: Porsche Cars GB, Reading and UK Field Based - hybrid working available.
**Salary**: Up to £37.5K DOE + Car Allowance
**Contract**: Full time, Permanent

DEKRA Automotive has a unique opportunity for an innovative thinker and pro-active worker to join our global business employing over 44,000 employees in more than 50 countries on all five continents

You will be a key contact for our network proving rollout support, maintenance, and coaching.

You will also deliver ad-hoc support by managing issues and escalations with supplier and customers including DMS providers, Porsche AG and the Dealer Network.

**As an Automotive Systems Support Specialist, you will**:

- Be a key contact for our network proving rollout support, maintenance, and coaching.
- Support and enhance the interfaces we have developed.
- Assume responsibility for the bespoke Porsche systems.
- Act as the liaison between internal and external stakeholders for dealer systems related topics.
- Be the contact point for the Porsche Partner Network (PPN) system topics, working alongside Network Development, Group IT and the Porsche systems owners.
- Creation and maintenance of user guides and technical setup for system and process documentation for the key Porsche retail systems.
- Act as the voice of the network to escalate challenges & issues raised by the dealer network, associated to retails systems, to the wide Porsche organisation.
- Produce and keep updated details of user documentation of the full suite of DMSi interfaces.
- Assist with testing of new interfaces, developments and fixes using dedicated systems.
- Assist with detailing issues and suggested interface changes and inform the wider business, as necessary.

**Knowledge, Experience & Qualifications**:

- Experience of monitoring and improving existing processes and systems
- Ability to establish networks and collaborate across departments.
- Experience in the automotive industry preferred but not essential.
- A strong attention to detail with the ability to plan and organise.
- Ability to understand the demands of a fast-paced retail environment.
- A natural decision maker and problem solver
- Highly focused on development of yourself, other and the company
- Full clean driver’s licence

**If you are looking for a challenging and rewarding opportunity to work with a premium brand, and possess the skills and experience we are looking for, we want to hear from you, click on "APPLY" today**

No agencies please.

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