Customer Support

3 weeks ago


Redditch, United Kingdom Recruit 12 Full time

**Customer Admin / Logistics Support**
**Redditch**
**£24,000 - £30,000**

Recruit 12 has an exciting opportunity for an **Customer Admin / Logistics Support** with an automotive manufacturer based in Redditch. A family run business, they are technologically ambitious and truly invest in the development of their organisation, as well as their staff. As a result of a vacancy within the team, we're sourcing a permanent Customer Admin / Logistics Support to join as soon as possible.

**Your responsibilities as Customer Admin / Logistics Support will include**:

- Respond to customer service issues in a timely manner
- Maintain accurate records and document service activities and discussions
- Ensure customer schedules / orders are input onto system in a timely manner.
- Handle complex and escalated customer service issues
- Co-ordinate and manage customer service and logistics projects
- Facilitate the shipping of products from one destination to another
- Arrange transportation, and orchestrate deliveries to meet customer demand with little to no delay
- Maintaining logs of additional transport costs
- Receives products and coordinates delivery
- Ensures activities are met throughout the order fulfilment and transportation cycle to make sure established deadlines are met
- Oversees inventory of goods and vehicles
- Continually reviews freight costs, transportation rates, and/or the prices of raw materials to keep costs down where possible
- Streamlines shipping and transportation processes
- Liaising with supplier to progress orders
- Raising subcontract notes and booking not system
- Reporting supplier data to management
- Excellent Communication skills both verbal and written
- Organisational skills.
- Problem solving
- Task management
- The ability to stay calm under pressure
- Knowledge of Health and Safety Legislation

Recruit12 is a recruitment specialist, working within the Automotive, Advanced Engineering, Nuclear Industry, Renewable Energy and Construction sectors

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£30,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: One location



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