Customer Support Executive

4 months ago

Redditch, United Kingdom Pertemps Network Group Full time

**Customer Support Executive**:

- 047109830**£24,000 - £29,000 Per Annum**
- Full Time**Permanent**

**Redditch, Hereford and Worcester**

**Customer Service And Call Centre**

**Job Description**:

- The objective of the role is to improve loan book performance through the effective use of arrears management treatments and techniques to support and guide customers towards maintaining repayments.- The Company is committed to delivering an exceptional customer experience by providing excellent personal service through assessing each customer’s individual circumstances and providing the most suitable solution whilst working within a regulated environment.
- **Customer Support Executive**
- Supporting customers from the onset of payment difficulties Providing solutions by negotiating tailored treatments for customers and to ensure the most appropriate solution is offered relevant to the severity of arrears and the customer’s circumstances, including options such as long term and short term arrangements- Completing Budget Planner income & expenditure assessments to demonstrate affordability of arrangements- Acting with sensitivity and recognition of customers in potentially vulnerable positions - mindful of the longevity of the circumstances and the solutionThe successful Customer Support Executive will have the following skills and experience:

- Previous collections or debt management experience would be advantageous but not essential as they have a fantastic training programme.- Strong customer service skills ideally including negotiating skills and an empathetic nature- Good IT skillsIn return you will expect to receive a basic salary of £25,000 with increases to £29,000 depending on you hitting certain objectives and criteria as you develop in the role.
- Working hours are a 40 hour shift basis to cover the core business hours of 08:00 to 19:00 Monday to Friday plus 09:00 to13:00 Saturday (actual hours may vary and will be arranged according to business needs and priorities)
- **Holiday**
25 days + bank holidays, increasing by 1 day for each 5 years continuous employment up to a maximum of 30 days.
- If you think you have the skills and experience that my client is looking for then please do not hesitate to call Michelle Laight on 01527 591091 or alternatively click APPLY with your updated CV and I will be in touch soon**Pertemps**:
**Michelle Laight047** 01212309111
Division 047**Pertemps Redditch**
- 6 Church Green West
- Redditch
- Worcestershire
- B97 4DY
- 01527 591091

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