Contact Centre Advisor
3 weeks ago
**Job details**
**Job reference**
REQ01476
**Date posted**
08/02/2023
**Application closing date**
26/02/2023
**Location**
Maidenhead
**Salary**
£20,000-£22,936 per annum full time pro rata if part time
**Package**
28 days annual leave plus bank holidays ,birthday leave, flexible working and much more
**Contractual hours**
37
**Basis**
Variable
**Job category/type**
**Job description**
We have exciting opportunities in our Contact Centre Team, for full and part time staff who are responsible for answering phone calls on a complete range of council services and digital interactions from residents.
Full training will be given, and we are seeking self-motivated, professional, friendly, enthusiastic, customer focused individuals to join our highly motivated and friendly team.
You will be working in a highly pressurised and at times challenging environment; you will be our first point of contact for our residents and must be able to communicate in a clear and friendly manner.
You will be required to log, resolve, and escalate all enquiries putting our customer’s needs first at all times.
Ideally, you will have worked in a customer service environment and will be educated to GCSE level /NVQ Customer Care level 2 standard, or equivalent, with excellent communication and IT skills.
Flexibility is essential.
For further information or an informal discussion please contact one of the supervisors Zoe, Gail, or Lilias on 01628 683816
**Job Types**: Full-time, Part-time
**Salary**: £20,000.00-£22,936.00 per year
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