Library and Resident Contact Advisor
2 weeks ago
**Library and Resident Contact Advisor**:
- Maidenhead
25/02/2024
- Library and Resident Contact Advisor
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
**Salary**
£20,802-£23,853 pro rata for part time role
**Contractual hours**
37
**Basis**
Variable
**Package**
28 days annual leave plus bank holidays, birthday leave, flexible working and much more.
**Date posted**
31/01/2024
**Job reference**
REQ01752
We have exciting opportunities in our Contact Centre Team, for full and part time staff who are responsible for answering phone calls on a complete range of council services and digital interactions from residents.
Full training will be given, and we are seeking self-motivated, professional, friendly, enthusiastic, customer focused individuals to join our highly motivated and friendly team.
You will be working in a highly pressurised and at times challenging environment; you will be our first point of contact for our residents and must be able to communicate in a clear and friendly manner.
You will be required to log, resolve, and escalate all enquiries putting our customer’s needs first at all times.
Ideally, you will have worked in a customer service environment and will be educated to GCSE level /NVQ Customer Care level 2 standard, or equivalent, with excellent communication and IT skills.
Flexibility is essential.
For further information or an informal discussion please contact one of the supervisors Zoe, Gail, or Lilias on 01628 683816
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