Deputyship Advisor

We have an exciting opportunity for a Deputyship Advisor to join us

This is a full-time, permanent role with the possibility of hybrid working once trained, and a salary of £27,372 to £35,719 per annum.

About us:

The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.

Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.

This is an excellent opportunity for an enthusiastic Deputyship Advisor to join our team.

The Role

The Deputyship Advisor will work in a team that undertakes the Borough’s duties as Court of Protection Deputy and DWP Appointee, managing the property & financial affairs of Clients who have differing levels of mental incapacity. You will be working in a small team reporting to the Deputyship Team Leader.

Your role will involve:

• Ensuring that the service is delivered and developed in line with the Mental Capacity Act 2005, Court of Protection and Department of Work and Pensions legislation and guidelines and the Borough’s Safeguarding Adults procedures, as well as best practice and Service Standards.
• Managing clients’ finances including bank accounts and completing detailed and complex applications for state benefit entitlements on behalf of our clients, whilst maintaining a sound knowledge of benefit legislation
• Liaising with our Social Services team to undertake applications to the Court of Protection.
• Providing a front-line service to residents in the Borough, working with a challenging and demanding client base. Including visiting clients in line with the standards set by the Court of protection.

What we are looking for:

• Excellent communication Skills, and the ability to communicate clearly and concisely both verbally and in writing.
• The ability to handle difficult, upset and possibly aggressive customers whilst working with a challenging and demanding client base.
• A self-motivated, pro-active individual who can work on their own initiative and make key decisions on behalf of clients with the ability to maintain their own caseload.
• An individual who can deal with a variety of complex financial matters on behalf of our clients.
• You will need to have a valid driving licence and access to a vehicle.

What we offer:

• 32 days annual leave
• Flexible working including a hybrid working pattern for a better work-life balance based on successful in-house training.
• Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
• Free employee parking close to the offices.
• Give As You Earn scheme.
• Instant Reward Scheme to recognise and reward innovative achievement.
• Employee Assistance Programme providing counselling, advice and information.
• Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.

RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger. 

If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.

If you wish to discuss this position informally, please contact Sarah Sneyd Benefits Assessment and Social Care Finance Lead on sarah.sneyd@rbwm.gov.uk.