Contact Assessment Officer

1 month ago


Ashford, United Kingdom Kent County Council Full time

Advert
We are looking for _2 _Contact Assessment Officers to join the ASCH Ashford & Canterbury Referral Service to be part of our new Locality Teams. The positions will be based at Kroner House, Ashford. Kent County Council is operating a hybrid working arrangement meaning there will be an element of working from home for all staff going forward.

Please note that our normal working hours are Monday to Friday 8.30 am - 5.00 pm. Both posts are full time (37 hours), however, if you wish to work part time hours please state this. (To be discussed at interview).

The Ashford & Canterbury Referral Service Team is responsible for resolving contacts made to Adult Social Care and deciding on the next pathway for the person being referred. The service is very busy due to the nature of the work undertaken and, therefore, you must be resilient and able to work well under pressure as well as being comfortable speaking to people by telephone and inputting information into our client database.

Contacts are received from the public, partner agencies and other organisations who are seeking advice, support and guidance from Adult Social Care. You will need to have experience of working for Adult Social Care or a related organisation and with vulnerable adults. You will be expected to process and respond to enquiries and establish information to assist you in making a decision on the next steps for the contact. It is essential you can communicate effectively with the public, take and record accurate information and navigate IT systems.

You will need to have an understanding of: Adult Safeguarding, Mental Capacity Act and Data Protection and a commitment to excellent customer service.

This is an exciting opportunity to join the Ashford & Canterbury Referral Service and in return, you will be part of a vibrant team, receive regular supervision from a Senior Contact Assessment Officer, encouraged to develop both professionally and personally and grow your knowledge base.

Our offer:

- Full induction and comprehensive professional learning and development programme
- Starting annual leave allowance of 27 days
- A minimum of 5 days training each year
- Excellent Government pension scheme

Please note interviews will be held on** Friday, 1 September 2023** at Kroner House, Ashford.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Contact Details
Rachel Weatherly, Senior Contact Assessment Officer.

Phone - 03000 412839.

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